Brooke Middleton
Toledo
Summary
Detail-oriented individual with strong customer service skills, communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Money Services and Customer Service Desk
Kroger
Toledo, OH
01.2026 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Kroger
Toledo, OH
12.2022 - Current
- Assisted customers with product inquiries, enhancing overall shopping experiences.
- Maintained clean and organized checkout areas to ensure operational efficiency.
- Trained new cashiers on register procedures and customer service best practices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Student Worker
Arrington Bookstore, Adrian College
Adrian, MI
08.2022 - 05.2025
- Assisted customers with product inquiries and recommendations.
- Organized displays to enhance shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
Courtesy Clerk
Kroger
Toledo, OH
12.2019 - 12.2022
- Maintained cleanliness and organization of store environment.
- Implemented best practices for bagging groceries, improving checkout speed and customer service quality.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Education
BBA - Marketing
Adrian College
Adrian, MI05.2025
Skills
- Marketing Fundamentals
- Graphic Design
- Customer Service
- Leadership & Team Management
- Communication
- Time Management & Organization
Timeline
Money Services and Customer Service Desk
Kroger
01.2026 - Current
Cashier
Kroger
12.2022 - Current
Student Worker
Arrington Bookstore, Adrian College
08.2022 - 05.2025
Courtesy Clerk
Kroger
12.2019 - 12.2022
BBA - Marketing
Adrian College
Leadership Experience
- Alpha Sigma Alpha Sorority
Chapter President
- Led and managed chapter operations, meetings, and executive board
- Represented the chapter in communications with campus administration and national organization
- Developed leadership, organizational, and conflict-resolution skills
Accountability Director
- Monitored and upheld member accountability standards in accordance with national policies
- Collaborated with executive board to support chapter integrity and risk management
- Strengthened conflict resolution, decision-making, and ethical leadership skills