BROOKE MOLNER
Fort Worth
Summary
Account and operations management professional with a proven track record in client relationship building and revenue growth. Expertise in strategic planning, client communication, and problem-solving. Highly adaptable to high-standard environments with demanding sales and service objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Manager
CN Catering
02.2025 - Current
- Managed client accounts, ensuring satisfaction and retention.
- Developed customized solutions to meet client needs.
- Coordinated cross-functional teams to deliver projects on time.
- Analyzed market trends to identify new business opportunities.
- Negotiated contracts and agreements with key clients.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Streamlined internal processes for better efficiency in account management tasks.
Assistant GM, Beverage Program Director
POSTINO
03.2024 - 09.2024
- Controlled the operations that affected SPLH, worked with a declining budget, watched trends and adjusted accordingly.
- Oversaw training in the FOH department including the beverage department.
- Managed inventory operations including waste management and loss prevention.
- Trained and mentored staff on customer service best practices and operational standards.
Training and Development Manager
Del Frisco’s
11.2022 - 03.2024
- Began as a server and became a Shift Lead, then a Supervisor, and finally a FOH Manager.
- Enhanced guest experience by training staff on service excellence and menu knowledge.
- Conducted performance evaluations, providing feedback and coaching to team members.
- Led team meetings to communicate goals, expectations, and operational changes effectively.
Floor Supervisor
First Watch Café
04.2022 - 10.2022
- I was one of the main open and close leads, on daily average overseeing 14-15 team members on floor throughout shift and handled most guest relations.
- Monitored compliance with health and safety regulations throughout the café operations.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Education
Bachelor of Business Administration -
University of North Texas
11-2025
MBA -
University of North Texas
05-2027
Skills
- Account management
- Project Goal Oriented
- Delegation Management
- Training and development
- Presentation Forward Awareness
Certification
Level 1 Official Wine Sommelier
Timeline
Account Manager
CN Catering
02.2025 - Current
Assistant GM, Beverage Program Director
POSTINO
03.2024 - 09.2024
Training and Development Manager
Del Frisco’s
11.2022 - 03.2024
Floor Supervisor
First Watch Café
04.2022 - 10.2022
Bachelor of Business Administration -
University of North Texas
MBA -
University of North Texas
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