Brooke Mondier

• Coordinated scheduling for patient appointments, optimizing utilization of resources and staff availability.
• Managed daily schedule adjustments in response to cancellations and urgent requests, ensuring continuity of care.
• Communicated effectively with healthcare providers and patients regarding appointment details, enhancing satisfaction levels.
• Utilized scheduling software to maintain accurate records of patient appointments and physician availability.
• Transferred Multi Line phone system incoming calls.
• Routed Incoming faxes to correct provider or scheduling location.
• Followed HIPPA and PHI Laws.
• Entered patient demographics.
• Entered and verified patient insurance coverage eligibility.
• Sent referrals for Indian Health appointments to correct Indian Health Facility.
• Sent outgoing referral to outside providers for scheduling.
• Worked at multiple clinic locations checking patients in and out for their appointments.

Achieved seamless rental experiences for inflatable slides and bounce houses through effective management of delivery and setup processes. Enhanced customer satisfaction by efficiently handling rental reservations.

Provided the best customer service skills to continue with returning customers and receiving referrals from previous customers.

• Oversaw daily operations, ensuring high-quality customer service and efficient workflow.
• Developed staff training programs to enhance team performance and knowledge retention.
• Implemented cost control measures, reducing waste and improving profitability.
• Monitored inventory levels, coordinating with suppliers to maintain stock availability.
• Made Deposits daily.
• Managed employee payroll.
• Made weekly orders for supplies.
• Waited tables if need be to help out staff.
• Answered incoming phone calls.
• Made weekly staffing schedule.

• Administered patient care, including vital signs monitoring and medication administration.
• Assisted healthcare professionals with patient examinations and procedures.
• Managed electronic health records, ensuring accuracy and compliance with regulations.
• Trained new staff on best practices for patient interaction and safety protocols.
• Called insurance companies and the pharmacy to make sure our orders were placed correctly.
• Counted all medication at the end of the shift.
• Cleaned the Medication Supply room.
• Took Blood Sugar.
• Fed residents through G-Tubes if needed.

• Assisted residents with daily living activities, ensuring comfort and safety.
• Monitored vital signs and reported changes to nursing staff promptly.
• Maintained accurate records of patient care and observations.
• Bathe the residents.
• Get the residents dressed
• Assist the residents with all their daily needs.
• Assisted residents with ADL.
• Feed Residents if need be.