Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Charlene M. Shannon
Fairfield,USA
Summary
Overview
23
years of professional experience
Work History
Benefis Health System
PSR/PAR
10.2021 - 11.2024
Job overview
- Assist patients in obtaining services, understanding policies and making health care decisions
- Performs customer service functions in the medical office setting
- Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations
- Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict
Benefis Health System
Medical Secretary
10.2021 - 11.2024
Job overview
- Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures
- Duties include scheduling appointments, billing patients, compiling and recording medical charts, reports, along with correspondence
- Assist patients in obtaining services, understanding policies and making health care decisions
- Responsible for receptionist and clerical duties, which contribute to the workflow of the therapy departments
- Responsible for providing administrative support to departments by managing mail, assisting with admitting and scheduling of patients, maintaining files, preparing reports and correspondence, processing paperwork for charges and ordering supplies
Department of VA/SIGNATURE PERFORMANCE
VA Customer Service Representative
11.2021 - 06.2022
Job overview
- Provided excellent Customer Experience while assisting veterans, veterans' families, caretakers, hospital/provider personnel by answering incoming calls, emails, faxes, on Veterans that had services done at their local Hospitals Emergency Department
FCR
Peloton Customer Service Support
10.2019 - 03.2021
Job overview
- Answered customer questions, setting up orders, receiving orders, troubleshooting issues with equipment and by sending out parts, to the consumer
- Helped consumers’ setup and add training sessions, and ordering parts, equipment and accessories
- Effectively conversed with customers and stores by phone, email, and online chats
HCSC-BCBS
Customer Advocate II
11.2017 - 08.2019
Job overview
- Handled inbound phone calls from Medical Providers
- Answered insurance questions along with medical procedure questions
- Provided Medical Providers with current deductible, copay and out of pocket amounts
- Also provided and setup preauthorization and referrals for certain medical procedures for patients and medical providers
- Faxed approved/denied referrals, preauthorization and predeterminations to medical providers upon request
- Sent letters out to medical providers on upholding claim denials
- Had to follow all HIPPA guidelines on all calls
Sam’s Club
Cashier
08.2016 - 09.2017
Job overview
- Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers
- Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system
- Balances cash drawer by counting cash at beginning and end of work shift
Great Falls College-Montana State University
Student Worker-Weaver Library-eLearning-Information Desk
08.2014 - 12.2015
Job overview
- Handled fellow students and public patrons with the use of the library computer systems, books and other media
- Assist in simple research, checking out publications, and returning publications
- Answered phones and directed callers to the appropriate person and/or office
- Assisted the public and fellow students' on finding classrooms and exhibits, along with advising of times/date of events and building hours
- Assisted student on navigating the college’s online learning database D2L
N.E.W. (National Electronics Warranty)
Customer Care Representative
09.2001 - 07.2012
Job overview
- Handled inbound phone calls from customers who needed service on products that they purchased from N.E.W.’s clients
- Entered customers’ personal and product information
- Scheduled and rescheduled and even canceled customers’ service appointments on their products
- Troubleshot customers’ issues with their products
- Oversaw training classes as a floor walker during the first weeks of taking live calls
Education
MSU-NorthernGreat Falls, MT
from Elementary Ed/ Teaching-Major/Reading Specialist-Minor
01.2015
University Overview
Great Falls College-MSUGreat Falls, MT
Associate of Arts from General Education-Elementary Education/ Teaching Major
01.2014
University Overview
Simms High SchoolSimms, Montana
High School Diploma
01.1998
University Overview
Skills
- Medical office experience
- Clerical experience
- Typing
- Medical records
- Microsoft Office
- Medical terminology
- ICD-10
- Learning Technology
- Patient care
- Phone etiquette
- Time management
- Help Desk
- EMR systems
- HIPAA
- Medical receptionist
- Medical scheduling
- Organizational skills
- Computer skills
- Multi-line phone systems
- Customer service
- CPT coding
- EHR systems
- Word processing
- Patient service
- Office experience
- Computer literacy
- Medicare
- Insurance verification
- Epic
- Front desk
Awards
Awards
03/01/15, Awarded as the Montana State Student Delegate for the MEA-MFT Union. Represented the state at the National NEA Representative Assembly in Orlando, Florida.Hobbies and Interests
Hobbies and Interests
- History
- Science
- 4-H
- Gymnastics
- Animals
- Showing dogs at AKC Dog Shows for 30+ years
- Showing and breeding rabbits at ARBA for over 20 years
- Showing chickens
- Traveling
- Volunteering in daughter's classroom and clubs
Timeline
VA Customer Service Representative
Department of VA/SIGNATURE PERFORMANCE
11.2021 - 06.2022
PSR/PAR
Benefis Health System
10.2021 - 11.2024
Medical Secretary
Benefis Health System
10.2021 - 11.2024
Peloton Customer Service Support
FCR
10.2019 - 03.2021
Customer Advocate II
HCSC-BCBS
11.2017 - 08.2019
Cashier
Sam’s Club
08.2016 - 09.2017
Student Worker-Weaver Library-eLearning-Information Desk
Great Falls College-Montana State University
08.2014 - 12.2015
Customer Care Representative
N.E.W. (National Electronics Warranty)
09.2001 - 07.2012
Great Falls College-MSU
Associate of Arts from General Education-Elementary Education/ Teaching Major
Simms High School
High School Diploma
MSU-Northern
from Elementary Ed/ Teaching-Major/Reading Specialist-Minor
Similar Profiles
Cheyenne LugoCheyenne Lugo
Patient Care Technician at Benefis Health SystemPatient Care Technician at Benefis Health System
Jill RaislerJill Raisler
Certified Nursing Assistant at Benefis Health SystemCertified Nursing Assistant at Benefis Health System
Bradley PatricksBradley Patricks
Intensive Care Unit (ICU) Nurse Intern at Benefis Health SystemIntensive Care Unit (ICU) Nurse Intern at Benefis Health System