Brooke Montalvo
Mays Landing
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Looking for a second job.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Bartender
Merrills Colonial Inn
Mays Landing
07.2023 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Prepared and served beverages according to customer preferences.
- Assisted in training new servers on menu offerings and service protocols.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Bar Manager
Ryfe Bar & Restuarant
Atlantic City
04.2022 - 06.2023
- Managed daily bar operations and maintained high service standards.
- Trained and supervised staff in customer service and beverage preparation.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Beverage Manager
Resorts Casino
Atlantic City
06.2020 - 04.2022
- Managed beverage inventory and ensured stock levels met operational needs.
- Trained staff on beverage preparation techniques and customer service standards.
- Oversaw compliance with health and safety regulations in beverage operations.
- Collaborated with suppliers to negotiate pricing and delivery schedules.
- Supervised bar staff including scheduling shifts, assigning tasks, providing guidance and monitoring performance.
Customer Service Associate
Wawa
Mays Landing, NJ/Chester, PA
04.2014 - 12.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and debit transactions with accuracy.
- Prepared and served food items in a fast-paced dining environment.
- Maintained cleanliness and organization of kitchen and dining areas.
Server
Ye Old Mill Street Pub
Mays Landing
06.2016 - 08.2017
- Provided friendly and attentive service to guests in dining area.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Communicated effectively with guests regarding menu options and specials.
Education
Hospitality Administration And Management
Widener University
Chester, PA06-2020
Skills
- Beverage preparation
- Food service
- Inventory management
- Cash handling
- Customer relationship management
Certification
- Serv Safe Certified
Timeline
Server/Bartender
Merrills Colonial Inn
07.2023 - Current
Bar Manager
Ryfe Bar & Restuarant
04.2022 - 06.2023
Beverage Manager
Resorts Casino
06.2020 - 04.2022
Server
Ye Old Mill Street Pub
06.2016 - 08.2017
Customer Service Associate
Wawa
04.2014 - 12.2019
Hospitality Administration And Management
Widener University
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