Brooke Moore
Creedmoor,NC
Summary
Resourceful Service Coordinator with proven ability to deliver high productivity and efficiently complete tasks. Skilled in client relationship management, problem-solving, and workflow coordination. Excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction.
Overview
10
10
years of professional experience
2008
2008
years of post-secondary education
Work History
Service Coordinator
Carolina Handling Equipment Company
Raleigh, North Carolina
01.2021 - 02.2026
- Coordinated service schedules for equipment maintenance and repairs.
- Managed customer inquiries and provided timely solutions.
- Collaborated with technicians to ensure efficient service delivery.
- Assisted in training new staff on service protocols and systems.
- Developed communication strategies to enhance customer satisfaction.
- Streamlined workflow processes to improve operational efficiency.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Provided customer service to ensure client satisfaction.
- Followed up with technicians and managers to receive and communicate status updates.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
Service Advisor
Gregory Poole Equipment Company
Mebane, North Carolina
10.2015 - 05.2020
- Assisted customers with service inquiries and equipment recommendations.
- Coordinated service appointments and managed customer schedules efficiently.
- Communicated service updates and resolved customer concerns promptly.
- Processed warranty claims and service agreements accurately for customers.
- Promptly responded to customer inquiries via phone, email or in person.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Oversaw warranty counseling process to manage expense controls.
Education
Bachelor of Science - Elementary Education
Greensboro College
Greensboro, NC 08.2003 - 02.2008
Graham High School
Graham, NCSkills
- Service coordination
- Team collaboration
- Telephone communication
- Proficiency in office programs
- Team leadership
- Organizational skills
- Customer service
- Adaptability and flexibility
References
References available upon request.
Timeline
Service Coordinator
Carolina Handling Equipment Company
01.2021 - 02.2026
Service Advisor
Gregory Poole Equipment Company
10.2015 - 05.2020
Bachelor of Science - Elementary Education
Greensboro College
08.2003 - 02.2008
Graham High School