BROOKE MOREY
Fort Worth,TX
Summary
Experienced customer service and healthcare professional with a proven track record of providing exceptional support in fast-paced environments. Currently responsible for managing distributor and consumer accounts at Alcon through SAP and Salesforce, including order entry, account adjustments, return processing, savings program assistance, and issue resolution. Combines strong technical, organizational, and communication skills with nearly 12 years of healthcare experience as a Therapy Assistant, bringing a customer-focused approach, attention to detail, and dedication to delivering positive outcomes.
Overview
1
1
Certification
14
14
years of professional experience
Work History
CUSTOMER OPERATIONS SPECIALIST
ALCON VISION CARE
12.2025 - Current
- Processed and managed distributor orders accurately using SAP and Salesforce, ensuring efficiency in a high-volume customer service environment.
- Responded to customer inquiries regarding products, orders, promotions, and account-related concerns, delivering timely and effective resolutions to enhance customer satisfaction.
- Reviewed and analyzed order discrepancies, shipping issues, and account-related concerns to enhance customer satisfaction.
- Processed product returns by creating return authorizations and issuing return shipping labels to customers and distributors.
- COLLABORATE WITH CROSS-FUNCTIONAL DEPARTMENTS TO ADDRESS COMPLEX CUSTOMER ISSUES AND ENSURE SEAMLESS SERVICE DELIVERY.
- Provided assistance to consumers with enrollment, navigation, and troubleshooting of company savings programs and coupon platforms for effective usage.
- Delivered professional support through phone, email, and system-based communications, fostering strong customer relationships and enhancing brand loyalty.
- REVIEW AND APPLY ACCOUNT DEBITS, CREDITS, AND BILLING ADJUSTMENTS WHILE ENSURING ACCURACY AND COMPLIANCE WITH COMPANY PROCEDURES.
PCT / Therapy Technician
Texas Rehabilitation
08.2015 - Current
- Assisted patients with hygiene, daily tasks, and mobility to enhance safety and comfort.
- Monitored, documented, and reported physical or emotional changes, ensuring compliance with accurate record-keeping standards.
- Operate medical equipment, such as gait belts and Hoyer lifts, in compliance with hospital protocols.
- Maintain high standards of cleanliness and infection control across patient care areas.
- Completed clinical documentation per healthcare and agency guidelines to maintain regulatory compliance.
Secretary
JC Tree Services
07.2021 - 01.2023
- Executed clerical tasks, including filing, data entry, and appointment scheduling to support office operations.
- Performed clerical tasks, including filing, data entry, and appointment scheduling.
- Maintained accurate records and managed confidential paperwork to ensure compliance and data integrity.
- Operated multi-line phone systems for incoming and outgoing communications.
- Facilitated effective communication by managing a multi-line phone system.
Call Representative
DSS Research
09.2014 - 04.2015
- Conducted surveys and collected data to enable informed research and analysis.
- Maintained professionalism during phone calls, and managed large volumes of data.
- Conducted surveys and collected data to support research and analysis.
- Reported feedback to enhance survey engagement processes based on customer insights.
- Maintained professionalism during phone calls while managing large volumes of data effectively.
Server / Host
Cotton Patch Café
01.2013 - 04.2014
- Coordinated seating arrangements, guest reservations, and waitlists to optimize guest flow in a fast-paced environment.
- Recorded food and drink orders accurately, and ensured timely service delivery.
- Managed seating arrangements, guest reservations, and waitlists in a fast-paced environment.
- Collaborated with kitchen and front-of-house staff to ensure timely fulfillment of customer requests.
- Ensured cleanliness and organization of dining area while promptly addressing guest feedback to enhance overall dining experience.
Education
Associate of Arts - Business Administration
Tarrant County College
Skills
- Order processing support
- Customer inquiry management
- Invoice management
- Data accuracy verification
- Records Management
- Order management
- Logistics coordination
- Administrative support
- Microsoft Word, Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Document filing
- Calendar Coordination
- Customer Service
- Verbal communication
- Professional communication
- Time Management
- Problem solving
- Inventory management
Certification
Certificate of Completion – Business I, Tarrant County College – December 2023, BLS/CPR- August 2026
Timeline
CUSTOMER OPERATIONS SPECIALIST
ALCON VISION CARE
12.2025 - Current
Secretary
JC Tree Services
07.2021 - 01.2023
PCT / Therapy Technician
Texas Rehabilitation
08.2015 - Current
Call Representative
DSS Research
09.2014 - 04.2015
Server / Host
Cotton Patch Café
01.2013 - 04.2014
Associate of Arts - Business Administration
Tarrant County College