Brooke Myers
Woodhaven
Summary
Dynamic Consumer Development Manager with a strong background at Penske Truck Leasing, skilled in enhancing customer satisfaction through innovative engagement strategies. Proven track record in optimizing rental operations and training teams, leveraging P&L and financial knowledge to drive growth. Committed to a people-first mindset and servant leadership.
Overview
6
6
years of professional experience
Work History
Consumer Development Manager
Penske Truck Leasing
2025.09 - Current
- Developed and implemented consumer engagement strategies to enhance customer satisfaction.
- Identify opportunities for growth in consumer segments.
- Managed customer feedback processes, ensuring swift resolution of issues and concerns.
Assistant District Rental Manager
Penske Truck Leasing
2023.03 - 2025.09
- Oversaw rental operations, optimizing processes for efficiency and customer satisfaction.
- Hire, train and retain top talent
- Trained staff on equipment handling, enhancing team performance and service quality.
- Developed strategies to improve rental utilization rates and inventory management.
Branch Rental Manager
Penske Truck Leasing
2021.03 - 2023.03
- Managed daily branch operations to ensure efficient vehicle rental processes.
- Trained and mentored staff on customer service best practices and operational standards.
- Implemented asset management strategies to optimize fleet availability and reduce downtime.
Management Trainee
Penske Truck Leasing
2020.08 - 2021.03
Education
Bachelor of Science - Entrepreneurship
Central Michigan University
Mount Pleasant, Michigan, MI2019-12
Skills
- Curious
- Strong
- Servant Leadership
- Professional
- P&L knowledge
- Financial knowledge
- Customer Service skills
- People first mindset
Timeline
Consumer Development Manager
Penske Truck Leasing
2025.09 - Current
Assistant District Rental Manager
Penske Truck Leasing
2023.03 - 2025.09
Branch Rental Manager
Penske Truck Leasing
2021.03 - 2023.03
Management Trainee
Penske Truck Leasing
2020.08 - 2021.03
Bachelor of Science - Entrepreneurship
Central Michigan University