Brooke Nash

• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
• Maintained records of clients' health progress and compared to health goals.
• Utilized motivational interviewing techniques to identify client barriers and facilitate behavior change.
• Established strong rapport with diverse clientele, fostering trust and open communication during coaching sessions.
• Improved client health outcomes by developing personalized wellness plans and tracking progress.
• Empowered clients to make informed decisions about their health through education on nutrition, fitness, and stress management.
• Conducted comprehensive health assessments to identify clients' health status and goals.

• Coach clients into developing health goals and action plans based on their current health conditions and overall health needs.
• Maintain records of clients' health progress and compare to health goals.
• Support and assist clients in finding new ways to inspire and maintain a healthier lifestyle.
• Promote available resources and connect individuals with services.
• Preform one-on-one client-centric diabetes consultations.
• Conduct orientation and training of new ambassadors.
• Manage the implementation and facilitation of DSME and DPP programs.
• Provide comprehensive health seminars on a quarterly basis.
• Continually improving knowledge, skills and performance based on feedback and self-identified professional developmental needs.

• Chronic disease management, such as diabetes, hypertension, and heart disease, etc.

Patient advocate and educator

• Offered guidance on maximizing use of insurance and accessing additional resources.
• Patient education through complex virtual health system

• Recorded details of all patient therapies, as well as kept patient charts updated.
• Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
• Collected blood, tissue and other laboratory specimens and prepared for lab testing.
• Delivered medications via oral, IV and intramuscular injections, while monitoring patient responses to address new concerns.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.