Work Preference
Summary
Overview
Work History
Education
Skills
Locations
Timeline
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Brooke Newman
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Brooke Newman

Chandler,AZ

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Senior Manager – Operations & People ManagementOperations Development Manager & Operations SpecialistGeneral ManagerCustomer Service ManagerCustomer Service Representative

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Chandler, AZ, USPhoenix, AZGilbert, AZMesa, AZ
Open to relocation: No

Minimum Desired Compensation

65000/yr

Important To Me

Work from home optionStock Options / Equity / Profit Sharing4-day work week

Summary

Accomplished operational strategist with extensive experience in enhancing productivity and team capabilities. Expertise in implementing systems and technologies that streamline workflows and reduce costs. Committed to developing high-performing teams through targeted training initiatives and effective performance management, aligning operational practices with business goals.

Overview

19
19
years of professional experience

Work History

Senior Manager – Operations & People Management

Harkins Theatres
01.2019 - 01.2026
  • Accountable for establishing processes, technology, and systems across multiple theatres generating $550 million in annual revenue.
  • Evaluated team performance against key productivity metrics, implementing corrective actions that aligned operations with revenue goals.
  • Reviewed business models and workflows to identify gaps, facilitating change that enhanced operational effectiveness.
  • Managed procurement and inventory costs using approved vendors to maintain budget control.
  • Coordinated implementation of enterprise-wide systems to automate tasks and improve efficiency.
  • Coordinated training initiatives, providing leadership coaching to general managers, resulting in improved skill development across teams.
  • Worked with project managers to ensure successful grand openings of new locations, including theatres.
  • Partnered with HR and general counsel to investigate employee concerns, unemployment claims and minimum wage adjustments

Operations Development Manager & Operations Specialist

Harkins Theatres
01.2014 - 01.2019
  • Assumed ownership of key functional areas including business planning, staff development, and operational efficiency.
  • Oversaw regional performance, implementing policy changes and optimizing internal systems to align with operational goals.
  • Developed annual operating plans incorporating forecasts and KPIs to drive growth and continuous improvement.
  • Analyzed operational data to monitor company efficiency and set team goals.
  • Consulted with general managers to refine recruitment, training, and retention strategies, improving alignment with specialized role requirements.
  • Translated operational needs into change management activities aligned with evolving business strategies.
  • Disseminated corporate communications to managers and front-line personnel, enhancing service performance through clear information flow.
  • Managed project timelines for opening new theatres and entertainment centers across various markets.

General Manager

Harkins Theatres
Casa Grande
01.2007 - 01.2014
  • Directed full theatre operations, ensuring financial performance, staffing, and guest satisfaction.
  • Managed human resource activities to develop top-performing talent, addressing training barriers to enhance workforce capability.
  • Developed staffing plans aligned with business needs, enhancing training and coaching programs.
  • Facilitated accountability meetings with management to review progress and set stretch goals, improving team alignment and performance.
  • Conducted audits and business reviews to assess hospitality strengths and improvement opportunities.
  • Established point-of-sale systems for inventory management and cost control in new locations.
  • Performed thorough investigations for employee misconduct including theft, harassment, hostile work environment, and fraternization.
    Engaged with local law enforcement to address investigations related to guests and legal matters/cases.
  • Performed thorough investigations for employee misconduct including theft, harassment, hostile work environment, and fraternization.Engaged with local law enforcement to address investigations related to guests and legal matters/cases.

Education

Certified Medical Assistant -

Bryman School of Arizona

Skills

  • HRIS/LMS (UKG Pro, Dayforce, NetSuite)
  • Ticketing and Inventory Systems
  • Point of sale software
  • Zendesk
  • TripleSeat
  • Intercard
  • Rex
  • Tock
  • Brunswick
  • Digital Documentation Research Tools
  • MS Office Suite
  • Paperform

Locations

  • Multiple Locations, AZ
  • Multiple Locations, CA
  • Multiple Locations, CO
  • Multiple Locations, OK

Timeline

Senior Manager – Operations & People Management

Harkins Theatres
01.2019 - 01.2026

Operations Development Manager & Operations Specialist

Harkins Theatres
01.2014 - 01.2019

General Manager

Harkins Theatres
01.2007 - 01.2014

Certified Medical Assistant -

Bryman School of Arizona

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Brooke Newman