Brooke Ogletree
Monroe,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Probate Court Clerk
Walton County Board Of Commissioners
10.2022 - Current
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
- Ensured timely resolution of cases with accurate scheduling and coordination of hearings, trials, and conferences.
- Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Performed routine data entry or document management.
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
Senior Personal Banker
Oconee State Bank
10.2018 - 10.2022
- Optimized operational efficiency within the branch by implementing process improvements and updating internal procedures as needed.
- Delivered comprehensive financial advice to clients based on their unique situations, helping them achieve long-term financial success.
- Streamlined account opening processes for improved efficiency and reduced waiting times.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Processed deposits, withdrawals and ACH transfers accurately.
Education
Associate of Arts - Paralegal Studies
Athens Technical College
Athens,GA05.2018
Associate of Arts - General Studies
University of North Georgia
Dahlonega, GA12.2016
Skills
- Problem-solving abilities
- Document Preparation
- Legal Terminology Knowledge
- Financial report analysis
- Customer Service
- Office Management
- Strong Organization
Timeline
Probate Court Clerk
Walton County Board Of Commissioners
10.2022 - Current
Senior Personal Banker
Oconee State Bank
10.2018 - 10.2022
Associate of Arts - Paralegal Studies
Athens Technical College
Associate of Arts - General Studies
University of North Georgia
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