Brooke Ordinola
Federal Way,WA
Summary
Highly organized and dependable candidate with a proven ability to efficiently manage multiple priorities while maintaining a positive attitude. Demonstrated success in assuming additional responsibilities to ensure the attainment of team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Medical Receptionist/Phlebotomist
CSL Plasma
08.2022 - Current
- Managed multi-line phone system and pleasantly greeted donors.
- Facilitated seamless office operations through comprehensive administrative support.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed donor interviews, meticulously documenting relevant data.
- Welcomed visitors and started onboarding processes for donors to enhance patient flow.
- Transcribed phone messages and relayed to appropriate personnel.
Caregiver
Another Option
02.2021 - 11.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Amazon Warehouse Trainer
Amazon
10.2018 - 11.2020
- Interpreted and taught new hires to understand work orders, production figures and BOLs to inform adjustments for increased productivity.
- Communicated with participants effectively, delivering positive and constructive feedback with clarity and fairness.
- Inspired employees to exceed goals for productivity, highlighting incentives for favorable performance.
- Trained and mentored new personnel hired to fulfill various roles.
- Devised goals for operational success and designed appropriate training to achieve them.
Education
Associate in Applied Science in Sonography -
Tacoma Community College
Tacoma, WAHigh school diploma -
Kelso High School
Kelso, WA06.2016
Skills
- Front Desk Operations
- Operational Streamlining
- Document Preservation
- Telephone Etiquette
- Client Relations
- Administrative Support
Certification
- First Aid Certification
- CPR Certification
Timeline
Lead Medical Receptionist/Phlebotomist
CSL Plasma
08.2022 - Current
Caregiver
Another Option
02.2021 - 11.2021
Amazon Warehouse Trainer
Amazon
10.2018 - 11.2020
Associate in Applied Science in Sonography -
Tacoma Community College
High school diploma -
Kelso High School
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