BROOKE PARSONS
Eagle River,AK
Summary
Motivated and adaptable professional with strong interpersonal, organizational, and problem-solving skills. Experienced in building positive relationships, managing multiple priorities, and providing exceptional customer service in fast-paced environments. Recognized for a proactive work ethic, attention to detail, and ability to handle sensitive information with professionalism and discretion. Eager to contribute to organizational success while supporting employees and fostering a positive workplace culture.
Overview
12
12
years of professional experience
Work History
Behavioral Health Case Manager
Southcentral Foundation
03.2022 - Current
- Displayed sensitivity to cultural needs of clients and families served.
- Work collaboratively with other mental health professionals to provide consistent care.
- Coordinated care plans for clients, ensuring access to appropriate behavioral health resources.
- Provided comprehensive case management services and connected clients and families to appropriate services.
Residential Program Staff
Denali Family Services
09.2021 - 02.2022
- Facilitated outreach activities to build community awareness.
- Interacted with residents to provide assistance, individualized attention, and cultivate personal growth.
- Improved client's coping with routine activities.
Mental Health Specialist
NorthStar Behavior Health
02.2021 - 09.2021
- Developed goal-oriented psychoeducational and activity therapy groups to improve client's level of functioning.
- Communicated with clients to develop social and psychiatric observations.
- Delivered compassionate patient care, focusing on safety, comfort, and emotional support.
Customer Service Representative
Wright Air Service
06.2017 - 05.2019
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Learned and adapted quickly to new technology and software applications.
- Resolved customer inquiries through multiple communication channels, enhancing satisfaction and loyalty.
- Coordinated office communications to enhance workflow and information sharing.
Barista
Northern Treats
06.2014 - 09.2016
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at the ends of shifts.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
B.A. - Psychology
Southern New Hampshire University
12-2026
High School Diploma -
Valdez Highschool
Valdez, AK05-2017
Skills
- Behavioral Intervention
- Active Listening
- Communication
- Organization
- Teamwork
- Responsibility
- Problem Solving
- Client advocacy
- Family support
- Record keeping
Timeline
Behavioral Health Case Manager
Southcentral Foundation
03.2022 - Current
Residential Program Staff
Denali Family Services
09.2021 - 02.2022
Mental Health Specialist
NorthStar Behavior Health
02.2021 - 09.2021
Customer Service Representative
Wright Air Service
06.2017 - 05.2019
Barista
Northern Treats
06.2014 - 09.2016
B.A. - Psychology
Southern New Hampshire University
High School Diploma -
Valdez Highschool