Naila Ramos
Miami
Summary
Dedicated Behavioral Health Case Manager with many years of experience providing mental health services in industry. Well-organized and proactive problem-solver assists patients in overcoming dependencies, adjusting to life, or making impactful changes. Skilled at providing individual or group counseling sessions.
Compassionate Behavioral Health Case Manager with a knack for maintaining high productivity and efficiency in task completion. Possess specialized skills in crisis intervention, care coordination, and patient advocacy. Excel in communication, empathy, and problem-solving to effectively support clients' needs and foster positive outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Behavioral Health Case Manager
Ania Medical Center
Miami
01.2025 - Current
- Assessed risk factors associated with suicide attempts or self-harm behaviors among clients.
- Communicated regularly with primary care physicians regarding changes in patient status.
- Participated in team meetings regarding case management strategies and outcomes assessment.
- Assisted clients in identifying resources to meet their physical, emotional, and financial needs.
- Followed up with previous clients after discharge from program to monitor progress over time.
- Collaborated with other healthcare professionals to ensure comprehensive care for patients.
- Maintained accurate documentation of all client activities in accordance with state regulations.
- Facilitated group therapy sessions to help clients develop social skills and support networks.
- Provided guidance and counseling to individuals struggling with addiction or depression.
- Attended court hearings as a representative of the agency when necessary.
- Provided crisis intervention services to individuals in need of immediate assistance.
- Monitored client progress through assessments, interviews, and observations.
- Advised family members about available resources for providing support to their loved ones with mental illness.
- Conducted home visits to evaluate living conditions and assess the safety of the environment.
- Collaborated with medical professionals to ensure proper medication management for clients.
- Supported many patients while monitoring and evaluating effectiveness of care plans and providing modifications when necessary to achieve desired results.
- Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
- Handled complex cases and participated in intradepartmental projects and team initiatives to determine best treatment options for patients.
- Coordinated counseling efforts with mental health professionals, doctors, nurses and social workers.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Guided clients in developing skills or strategies for dealing with problems.
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
- Referred patients or clients to community resources or specialists.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Conducted programs to prevent substance abuse or improve community health or counseling services.
- Collected information about clients through interviews, observation, or tests.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Prepared and maintained required treatment records and reports.
Education
Certified Behavioral Health Case Manager - CBHCM
NEPA Health Developments Educational Provider
06.2025 - 07.2025
Skills
- Crisis intervention
- Case management
- Risk assessment
- Behavioral assessments
- Team collaboration
- Effective communication
- Emotional support
- Mental health disorders
- Recovery assessment
- Mental health care
- Behavioral assessment
- Treatment Planning
- Behavioral interventions
- Client advocacy
- Family support
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Certified Behavioral Health Case Manager
- Expanded Function Duties
- Dental Radiology
- Dental Assistant
- Associate of Science – CPR
- Master of Science – Odontología
Timeline
Certified Behavioral Health Case Manager - CBHCM
NEPA Health Developments Educational Provider
06.2025 - 07.2025
Behavioral Health Case Manager
Ania Medical Center
01.2025 - Current