Nicole Roark
Danville,VA
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Behavioral Health Case Manager
PATHS
Danville, VA
02.2015 - 06.2025
- Coordinated counseling efforts with mental health professionals, doctors, nurses, and social workers.
- Handled complex cases and participated in intradepartmental projects and team initiatives to determine best treatment options for patients.
- Supported over 100 patients while monitoring and evaluating effectiveness of care plans and providing modifications when necessary to achieve desired results.
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
- Licensed QMHP Qualified Mental Health Professional
Medical Transcriptionist
Qualitech Medical Services
Danville, Virginia
05.2011 - 03.2021
- Demonstrated strong knowledge of medical terminology and anatomy.
- Demonstrated extremely fast and accurate typing abilities.
- Efficient in transcription software and equipment to work from home.
- Recorded and filed patient data and medical records.
- Made corrections when needed to grammar, spelling and syntax.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Reviewed patient records to check accuracy of information and implement updates.
- Identified errors in reports which could compromise patient care.
- Identified and corrected errors in reports which could compromise patient care.
- Transferred transcribed materials into electronic health records system.
- Translated medical jargon and short-hand data into correct terminology.
- Maintained high accuracy rate on daily production of completed reviews.
Front Office Manager
Food Lion
Danville, VA
01.2010 - 02.2015
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Education
Bachelor of Science - Sociology And Criminal Justice
Averett University
Danville, VA05.2016
Associate of Arts - Liberal Arts And General Studies
Liberty University
Lynchburg, VA03.2013
Some College (No Degree) - CPC Physician Based Medical Coding
AAPC
OnlineSome College (No Degree) - Medical Billing CPB Course
AAPC
OnlineSkills
- Team player with positive attitude
- Electronic Medical Record (EMR) software
- Assistance program knowledge
- Research and facts collecting
- Records maintenance
- Care plan assessment
- Clinical Documentation
- Patient Health Education
- Psychiatric and Mental Health Care knowledge
- Precertification requirements
- Multitasking
- Crisis intervention
- Patient assessment
- Collaboration with providers
- Patient education
- Problem solving
- Regulatory compliance
- Written communication
- Team management
- Microsoft office
- Critical thinking
Certification
- QMHP Qualified Mental Health Professions Licensed since 5/17/22 License number 0732009609. Currently active.
- Current certification in CPR/BLS
Timeline
Behavioral Health Case Manager
PATHS
02.2015 - 06.2025
Medical Transcriptionist
Qualitech Medical Services
05.2011 - 03.2021
Front Office Manager
Food Lion
01.2010 - 02.2015
Bachelor of Science - Sociology And Criminal Justice
Averett University
Associate of Arts - Liberal Arts And General Studies
Liberty University
Some College (No Degree) - CPC Physician Based Medical Coding
AAPC
Some College (No Degree) - Medical Billing CPB Course
AAPC
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