Malena Gonzalez
Miami,FL
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Passionate about helping people, and improve quality of life.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Behavioral Health Case Manager
Leon Health Plan
09.2022 - Current
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Assess member's physical, emotional and social needs
- Formulate and coordinate plans of care.
- Provide outreach in support of treatment and enhanced member self-management
- Facilitate access to health
information, community resources and social services. - Document all interventions and telephone encounters with providers, members and vendors in appropriate system.
- Provides case management and support that requires clinical expertise in various systems with focus on helping family negotiate complexities involved with diagnosis.
- Assists with assessment/triage outpatient and concurrent review while managing cases.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Participated in ongoing professional development opportunities to stay current on best practices in behavioral health case management.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Master of Science - Psychology: Behavior Analysis
Florida International University
Miami, FL04.2025
Bachelor of Arts - Psychology
Florida International University
Miami, FL04.2021
Associate of Arts -
Miami Dade College
Miami, FL04.2019
Skills
- Negotiation Management
- Information Collection
- Motivational Interviewing
- Client Advocacy
- Positive patient experiences
- Treatment Planning
- Case Documentation
- Case management proficiency
- Electronic Medical Record Software (EPIC)
- Community resources specialist
- Patient Education
- Outlook
Certification
- Certified Behavioral Health Case Manager (CBHCM)
Additional Information
Amalia's Community Behavioral Management CBHCM FCB 50-hours Training.
40 hours for RBT certification.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Behavioral Health Case Manager
Leon Health Plan
09.2022 - Current
Master of Science - Psychology: Behavior Analysis
Florida International University
Bachelor of Arts - Psychology
Florida International University
Associate of Arts -
Miami Dade College
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