As an academic Progress Coordinator, I am dedicated to supporting student success and fostering a positive learning environment. With my experience in case management and passion for helping students reach their full potential, I aim to facilitate academic growth and provide comprehensive support to students throughout their educational journey.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavioral Health Case Manager
Clark County Mental Health Services
02.2023 - Current
Executed appropriate risk-assessment and mitigation strategies.
Guided clients in understanding illnesses and treatment plans.
Documented all patient information including service plans, treatment reports and progress notes.
Quickly responded to crisis situations when severe mental health and behavioral issues arose.
Referred clients to other programs and community agencies to enhance treatment processes.
Supportive Services Coordinator
Sheltered Inc Incorporated
02.2021 - 02.2023
Excellent skills in maintaining good relations with parents and caregivers.
Oversaw project choice program, which was a program intended to provide barriers such as tutoring, physical health and mental health needs, to Children
Linked children with the appropriate service (mental health, rocking horse, and Springfield City school district) as needed.
Designed and implemented plans to ensure the safety of special needs or at-risk children.
· Kept accurate records of all Client Correspondence.
Established a community and family member team to formulate child issue solutions.
Lead Case Manager
Oesterlen Services For Youth
02.2019 - 02.2020
Educated potential participants on available services and processes to engage in program.
Maintained current assessments of families and children and prepared daily portfolios.
Recruited families and built positive relationships with parents in order to support parenting roles.
Maintained records of client care by documenting visits and interviews and preparing reports of evaluations and observations.
Prepared monthly calendars with educational needs and activities.
Helped to educate parents and assisted with educational planning and decision making for children.
Made recommendations and referrals to aid clients in locating proper therapeutic services.
Assistant Property Manager
Springfield Metropolitan Housing Authority
02.2018 - 02.2019
Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Managed Maintenance employee leave balances, ensuring accurate tracking and usage of vacation days, sick time, and other types of leave.
Maintained strong working relationships with colleagues in the HR department to ensure seamless coordination on employee-related matters.
Referral Specialist
Springfield Metropolitan
02.2017 - 02.2018
Conducts interviews to determine eligibility for various
state and county programs including but not limited to food assistance, cash assistance, Medicaid, and childcare.
Re-determines eligibility as required by each program.
Reviews and processes verifications, forms and
applications received through various electronic sources.
Responds to phone calls, voicemails, emails, alerts, and
referrals, and meets with walk-in customers.
Education
Bachelor of Arts - Social Services
Western Governors University
Salt Lake City, UT
12.2024
Associate of Applied Science - Human Services
Clark State Community College
Springfield, OH
05.2019
Skills
Continuous professional improvement
Goal-setting
Strategic Planning
Documentation Proficiency
Case Management
Program development
Client needs assessments
Man
Management
Crisis Management
Microsoft Office
Project Planning
Student Advising
Tutoring
Certification
Certified Case Manager (CPST)
CPR certified
QPR Certified (Suicide prevention)
Timeline
Behavioral Health Case Manager
Clark County Mental Health Services
02.2023 - Current
Supportive Services Coordinator
Sheltered Inc Incorporated
02.2021 - 02.2023
Lead Case Manager
Oesterlen Services For Youth
02.2019 - 02.2020
Assistant Property Manager
Springfield Metropolitan Housing Authority
02.2018 - 02.2019
Referral Specialist
Springfield Metropolitan
02.2017 - 02.2018
Bachelor of Arts - Social Services
Western Governors University
Associate of Applied Science - Human Services
Clark State Community College
Certified Case Manager (CPST)
CPR certified
QPR Certified (Suicide prevention)
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