Chelsea Hoffmaster
Cincinnati,OH
Summary
Forward-thinking Licensed Clinical Social Worker committed to improving health outcomes and patient empowerment by leveraging technology to create innovative healthcare products and solutions. Driven by a passion for reshaping healthcare, emphasizing inclusivity and respect for all stakeholders. Aims to equip clinicians with creative solutions that enhance patient-centered care while mitigating productivity challenges and burnout. A lifelong learner with experience working within cross-functional teams to develop cutting-edge health tech solutions by focusing on opportunities for growth rather than challenges and inadequacies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Case Manager
Optum/ Landmark Health
Remote, OH
06.2021 - Current
- Coordinate and manage medical and nonmedical services for patients, including advocacy efforts, benefits navigation, and health prioritization.
- Summarize patient treatment progress for interdisciplinary professionals to assess treatment effectiveness.
- Contribute to the implementation of novel strategies to improve overall client well-being.
- Utilize evidence-based techniques to empower patients in effectively managing mental and physical health conditions
- Maintain accurate records of patient sessions, treatments and progress using an electronic health record system.
- Build strong relationships with patients to foster trust, collaboration, and understanding
- Designed and delivered engaging trainings and educational presentations on behavioral health models, approaches, & modalities to employees across various departments
Program Coordinator & Therapist
Greater Cincinnati Behavioral Health
Cincinnati, OH
04.2019 - 07.2021
- Responsible for the coordination and management of The Resilience Project, a comprehensive program healing trauma and building resilience in young adults with developmental disabilities and mental health concerns
- Conducted comprehensive psychosocial assessments, utilizing various diagnostic tools and techniques to accurately diagnose mental health conditions and identify social determinants of health barriers
- Developed proactive and therapeutic solutions to improve patient response & management of adverse events.
Treatment Coordinator
National Youth Advocate Program
Cincinnati, OH
06.2018 - 04.2019
- Delivered full-range supportive mental health services, including individual counseling, case management, care coordination, & resource attainment for foster youth & caregivers
Research Assistant
University of Cincinnati
Cincinnati, PH
01.2017 - 07.2018
- Conduct in-dept research and analysis of population health data related to social determinants of health
- Develop community-based solutions to increase utilization of preventative health services among underserved populations
Graduate Internship
University of Cincinnati
Cincinnati, OH
08.2016 - 04.2018
- Substance Abuse Counselor, BrightView Health, Cincinnati, OH, August 2017- April 2018
- Academic Advisor Intern, University of Cincinnati, Cincinnati, OH, August 2016 - April 2017
Education
Master of Science - Social Work
University of Cincinnati
Cincinnati, OH04-2018
Bachelor of Science - Psychology
Xavier University
Cincinnati, OH04-2014
Skills
- Creativity and Innovation
- Critical Thinking and Analysis
- Mental Health Disorders
- Strategic Thinking
- Problem-Solving
- Relationship Building
- Continuous Improvement
- Microsoft Office
- Workflow Optimization
Accomplishments
- Appointed to serve as a Patent Advocate in UnitedHealth Group Invention Program
- Lead Inventor on 2 large-scale health technology projects currently in the process for patenting
- Nominated for 2023 Employee Innovation and Continuous Improvement Award
- Selected to lead new hires through the onboarding process, facilitating their assimilation into company culture, training them in role-specific tasks, and ensuring adherence to company protocols
Certification
Licensed Independent Social Worker (I.2002263-SUPV) Ohio
Licensed Clinical Social Worker (256091) Kentucky
Licensed Clinical Social Worker (34010327A) Indiana
Timeline
Behavioral Health Case Manager
Optum/ Landmark Health
06.2021 - Current
Program Coordinator & Therapist
Greater Cincinnati Behavioral Health
04.2019 - 07.2021
Treatment Coordinator
National Youth Advocate Program
06.2018 - 04.2019
Research Assistant
University of Cincinnati
01.2017 - 07.2018
Graduate Internship
University of Cincinnati
08.2016 - 04.2018
Master of Science - Social Work
University of Cincinnati
Bachelor of Science - Psychology
Xavier University