Crystal Ferguson
Bakersfield,CA
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationship with participants. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
Work History
Behavioral Health Case Manager
Psychiatric Wellness Center
2025.10 - Current
- Conduct Enhance Case Management to assess individual needs and develop personalized care plans. Documentvclients' progress to keep detailed notes on each client's treatment progress and changes.
Case Manager
Flood Ministries
2024.04 - 2025.10
- Assisted former homeless. Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients. Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Scheduler
Kern Radiology
2021.11 - 2024.04
- Assisted patients with scheduled procedures, used correct codes based on referral. Obtained completed and accurate clinical, demographic, and financial information during the scheduled process.
Assistant Manager
Today Cleaners
2008.09 - 2013.09
- Supervised employees during work tasks. Provided customer service support in escalated situations and managed the overall workflow of the workplace.
Education
Bachelor of Arts - Sociology
California State University
Bakersfield, CA2024-12
Associates of Arts - Sociology
Taft Community College
Taft, CA05.2022
Skills
- Management/Customer Service
- Communication/Organization
- Care plan assessment
- Record keeping
Timeline
Behavioral Health Case Manager
Psychiatric Wellness Center
2025.10 - Current
Case Manager
Flood Ministries
2024.04 - 2025.10
Scheduler
Kern Radiology
2021.11 - 2024.04
Assistant Manager
Today Cleaners
2008.09 - 2013.09
Associates of Arts - Sociology
Taft Community College
Bachelor of Arts - Sociology
California State University