Najah Cooper
Miramar,FL
Summary
Versatile department manager recognized for providing exceptional leadership and guidance to employees. Responsible and dependable professional with several years of comprehensive experience overseeing staff, conducting training and implementing strategies. Familiar with successful training methodologies and industry developments.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Behavioral Health Case Manager
Liberty Academy
Miami, Florida
01.2025 - Current
- Developed individualized care plans for clients based on assessed needs.
- Coordinated resources and services to support client treatment goals.
- Conducted regular assessments to monitor client progress and adjust plans.
- Collaborated with multidisciplinary teams to enhance client care strategies.
- Educated clients and families about mental health resources and services.
- Documented case notes accurately in electronic health record systems.
- Advocated for clients' rights and access to necessary services.
- Provided crisis intervention and support during critical situations.
- Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
Department Manager
Nordstrom
Aventura, Florida
11.2021 - 01.2025
- Managed daily operations and ensured compliance with company policies.
- Trained and mentored staff on customer service standards.
- Oversaw inventory control and maintained optimal stock levels.
- Resolved customer inquiries and provided effective solutions.
- Analyzed sales data to identify trends and inform decisions.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
Remote regional Administration Assistant
Nordstrom
Aventura, Florida
06.2024 - 09.2024
- Managed daily office operations and supported team members effectively.
- Organized schedules and coordinated meetings for senior management staff.
- Maintained accurate records and files using company-specific software systems.
- Collaborated with various departments to streamline administrative processes.
- Provided administrative support to management team.
- Performed data entry tasks accurately within specified timeframes.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
Education
MSW - Social Work
Walden University
Minneapolis, MN 02.2026 - 03.2026
Bachelor of Social Work - Social Work
Barry University
Miami, FLSkills
- Effective communication
- Customer service
- Data entry
- Team collaboration
- Administrative support
- Goals and performance
- Training and development
- Risk management
- Recruiting and hiring
- Team building
- Verbal and written communication
- Sales expertise
- Conflict resolution
- Client advocacy
Timeline
MSW - Social Work
Walden University
02.2026 - 03.2026
Behavioral Health Case Manager
Liberty Academy
01.2025 - Current
Remote regional Administration Assistant
Nordstrom
06.2024 - 09.2024
Department Manager
Nordstrom
11.2021 - 01.2025
Bachelor of Social Work - Social Work
Barry University