Brooke Perkins
Marion,TX
Summary
Dedicated professional with strong customer service skills, adept in transaction processing and relationship building. Proven ability to enhance guest experiences and streamline operations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Bay Host
Top Golf
New Braunfels, TX
02.2025 - Current
- Assisted in managing bay operations, ensuring optimal flow and organization.
- Streamlined communication between staff to improve efficiency during peak hours.
- Coordinated guest service delivery to enhance overall experience and satisfaction.
- Trained new team members on service standards and operational procedures.
- Led initiatives to enhance workflow processes, resulting in improved team performance.
Bank Teller
Happy State Bank
New Braunfels, TX
05.2023 - 09.2024
- Assisted clients in account inquiries, providing exceptional customer service and support.
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Maintained detailed records of daily transactions to uphold financial integrity and accountability.
- Trained new tellers on operational procedures, enhancing team performance and service delivery.
- Resolved customer issues promptly, fostering positive relationships and promoting loyalty to the bank.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring a seamless customer experience.
Cashier/Server
Spud Ranch
New Braunfels, TX
03.2020 - 07.2023
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Provided exceptional customer service, resolving inquiries and enhancing dining experiences.
- Managed cash drawer, ensuring balanced daily reconciliations and adherence to cash handling protocols.
- Trained new staff on register operations and customer interaction best practices.
Certified Nursing Assistant
GRMC
Seguin, TX
11.2022 - 03.2023
- Administered daily patient care, including hygiene, mobility assistance, and vital sign monitoring.
- Collaborated with nursing staff to develop and implement individualized patient care plans.
- Assisted in medication administration under supervision, ensuring compliance with safety protocols.
- Maintained accurate documentation of patient progress and changes in condition for healthcare team review.
Host/Server
Gruene Door
New Braunfels, TX
06.2021 - 02.2022
- Provided exceptional customer service to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Managed dining area cleanliness and organization to maintain a welcoming environment.
- Assisted in training new team members on service protocols and menu knowledge.
Photographer
Schlitterbahn Waterpark
New Braunfels, TX
05.2019 - 08.2019
- Captured high-quality images of guests and attractions, enhancing customer experience.
- Edited and retouched images to ensure consistency with park branding standards.
- Collaborated with team members to develop creative photo concepts for promotions.
- Assisted in setting up photo booths and lighting equipment for events.
Education
High School Diploma -
Marion High School
Marion, TXSkills
- Punctuality
- Operational organization
- Maintaining composure
- Conflict resolution
- Sales techniques
- Customer service
- Problem-solving
- Attention to detail
- Cash counting
- Guest engagement
- Transaction processing
- Relationship building
Timeline
Bay Host
Top Golf
02.2025 - Current
Bank Teller
Happy State Bank
05.2023 - 09.2024
Certified Nursing Assistant
GRMC
11.2022 - 03.2023
Host/Server
Gruene Door
06.2021 - 02.2022
Cashier/Server
Spud Ranch
03.2020 - 07.2023
Photographer
Schlitterbahn Waterpark
05.2019 - 08.2019
High School Diploma -
Marion High School