Austin Harlan
Hillsboro,OR
Summary
Driven professional with proven expertise in customer service and sales proficiency, honed at TopGolf and through volunteer work at Liberty High School. Excelled in maintaining composure and cleanliness, significantly enhancing guest experience. Skilled in collaboration and upselling, consistently meeting employer expectations. Demonstrates a friendly, positive attitude, contributing to team success.
Overview
2
2
years of professional experience
Work History
Bay Host
TopGolf
Hillsboro, OR
08.2022 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Trained new employees to perform duties.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Volunteer
Liberty High School
Hillsboro, OR
08.2022 - 08.2022
- Helped customers understand and correctly navigate parking structures and payment systems.
- Resolved conflicts between customers in a professional manner.
- Directed drivers to parking spots.
- Resolved customer complaints in a professional manner while following established guidelines.
Education
Business Management
Pacific University
Forest Grove, OR05-2027
High School Diploma -
Liberty High School
Hillsboro, OR06-2023
Skills
- Cleanliness
- Maintaining composure
- Punctuality
- Upselling strategies
- Customer service
- Collaboration
- Friendly, positive attitude
- Sales proficiency
Affiliations
- Weightlifting
- Physically demanding training
- Online schooling
Timeline
Bay Host
TopGolf
08.2022 - Current
Volunteer
Liberty High School
08.2022 - 08.2022
Business Management
Pacific University
High School Diploma -
Liberty High School