Brooke Petty
Lincolnton,NC
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Diligent Phlebotomist with strong background in blood and plasma from healthy adult donors. Skilled in educating donors and public on therapeutic products derived from plasma, screening process and laboratory policies.
Overview
7
7
years of professional experience
Work History
Mobile Phlebotomist
OneBlood
07.2023 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Server
WildWok
01.2017 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Front of House Manager
Fresh Chef
08.2019 - 11.2022
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Education
No Degree - Phlebotomy
Catawba Valley Community College
Hickory, NCHigh School Diploma -
North Lincoln High School
Lincolnton, NC01.2016
Skills
- Medical Records Management
- File Documents
- Infection Control
- Patient Flow
- Data Entry
- Patient Confidentiality
- Hazardous Waste and Disposal
- Phlebotomy Procedures
- Specimen Collection
- Data Recording
Timeline
Mobile Phlebotomist
OneBlood
07.2023 - Current
Front of House Manager
Fresh Chef
08.2019 - 11.2022
Server
WildWok
01.2017 - 07.2023
No Degree - Phlebotomy
Catawba Valley Community College
High School Diploma -
North Lincoln High School
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