Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Poff

Dallas,TX

Summary

Ambitious Communications Specialist possessing strong public relations, communication and project management abilities. Excels in planning, organizing and executing projects and events. Well versed in public speaking and teaching. Highly adept in strong written and verbal communication skills. Master's of Science in strategic communication, with imitate knowledge of relationship building.

Overview

7
7
years of professional experience

Work History

Flight Attendant

Southwest Airlines
10.2022 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Provided positively outrageous service to customers, ensuring positive interactions.

Bartender/Shift Lead

Bishop Cider
06.2021 - 03.2023
  • Trained 75% of new bartenders on drink preparation, product promotion, and sanitation protocol.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept employees operating productively and working on task to meet business and customer needs.

Flight Attendant

Spirit
01.2022 - 08.2022
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Used coordination and planning skills to achieve results according to schedule.

Teaching Fellow

Radford University
08.2019 - 05.2021
  • Taught public speaking to students and helped them to achieve an overall 95% pass rate.
  • Composed dozens of concepts and activities to meet curriculum objectives.
  • Facilitated healthy classroom conversation and climate.

Hostess/Bartender

Macado's
08.2016 - 05.2021
  • Provided exceptional customer service skills to enhance customer experience.
  • Answered phone calls and responded to inquiries.
  • Waited on tables and made alcoholic beverages for guests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Office Assistant

Radford University
08.2017 - 05.2018
  • Identified areas for improvement in procedures and made recommendations accordingly to management.
  • Answered phone calls and scheduled speech/hearing clinic appointments.
  • Maintained spreadsheets in Excel and filed accordingly.

Marketing Intern

Shentel
05.2017 - 08.2017
  • Conducted competitive analysis and rewrote marketing collateral.
  • Recorded voice-overs for event commercials.
  • Worked with the marketing team to plan and hold promotion events.
  • Assisted in creating and proofreading written, video and image content for marketing channels.

Education

Certified Flight Attendant -

Spirit Training Center
Orlando, FL
02.2022

Master's - Strategic Communications

Radford University
Radford, VA
05.2021

Bachelor's - Communications

Radford University
Radford, VA
05.2019

Skills

  • Public Speaking
  • Editing and Proofreading
  • Project Management
  • Relationship Building
  • Classroom Management

Timeline

Flight Attendant

Southwest Airlines
10.2022 - Current

Flight Attendant

Spirit
01.2022 - 08.2022

Bartender/Shift Lead

Bishop Cider
06.2021 - 03.2023

Teaching Fellow

Radford University
08.2019 - 05.2021

Office Assistant

Radford University
08.2017 - 05.2018

Marketing Intern

Shentel
05.2017 - 08.2017

Hostess/Bartender

Macado's
08.2016 - 05.2021

Certified Flight Attendant -

Spirit Training Center

Master's - Strategic Communications

Radford University

Bachelor's - Communications

Radford University

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