Brooke Potter
Dousman
Summary
Highly personable, and skilled in customer service. Possesses strong organizational skills and is known for creating a welcoming atmosphere for guests, addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining a calm demeanor. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess and Server
Smoke On The Water
Oconomowoc
03.2024 - Current
- Assigned patrons to suitable tables according to server rotation.
- Helped service staff handle demand by distributing food and beverages.
- Collected reservation information and communicated updates to guests via mobile devices or in person.
- Verified the accuracy of orders before delivering them to customers' tables.
- I greeted customers, answered questions, and recommended specials to increase profits. Spoke with patrons to drive satisfaction with food and service.
- Maintained cleanliness standards in the dining area, including wiping down tables and chairs between seatings.
- Maintained cleanliness standards in the dining area, including wiping down tables and chairs between seatings.
- Communicated with kitchen staff regarding customer feedback or complaints.
Paid Summer Intern
United Construction Co
Madison
06.2023 - 01.2025
- This is a seasonal internship I have had for summers and winters.
- Worked closely with project managers on-site to follow any oral instructions given.
- Lots of independent work, such as cleaning, preparing units to be ready for building turnover and inspection, and taking care of specific landscaping needs as directed by the supervisor.
Deli Assistant
Sendik's
Brookfield
06.2022 - 10.2023
- Assembled and served meals according to specific guest requirements. Followed specific recipe directions, along with following direct instructions from supervisors.
- Organized ingredients and restocked supplies to prepare for busy periods. Rotated stock on shelves throughout the day to ensure the freshness of the product.
- Maintained high customer service standards during high-volume work shifts and fast-paced operations. I talked pleasantly with customers while taking orders, both in person and over the phone.
- Cleaned and sanitized food preparation areas, equipment, utensils, dishes, and silverware.
- Performed daily opening and closing duties, including setting up displays, and cleaning counters.
Education
University of Wisconsin La-Crosse
La Crosse, WI05-2028
High School Diploma -
Brookfield Central Highschool
Brookfield, WI06-2024
Skills
- Customer service
- Food safety
- Task prioritization
- Team collaboration
- Communication
- Time management
- Strong multitasking
- Order verification
- Professional attitude
- Dietary restrictions understanding
- Cleanliness and hygiene
Timeline
Restaurant Hostess and Server
Smoke On The Water
03.2024 - Current
Paid Summer Intern
United Construction Co
06.2023 - 01.2025
Deli Assistant
Sendik's
06.2022 - 10.2023
University of Wisconsin La-Crosse
High School Diploma -
Brookfield Central Highschool
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