Brooke Pugh
Pensacola,FL
Summary
Dedicated professional with a strong background in environmental design. Recognized for scene composition and customer service excellence, ready to leverage skills in creating engaging, high-quality environments that elevate user experiences.
Overview
16
16
years of professional experience
Work History
Junior Environment Artist
Copias LLc
Austin, TX
05.2024 - Current
- Created immersive 3D environments using industry-standard software such as Blender and Adobe Photoshop.
- Collaborated with design team to conceptualize and iterate on environmental assets for various projects.
- Ensured visual consistency across multiple environments by adhering to established style guides and art direction.
- Conducted asset optimization for performance improvements while maintaining high visual fidelity.
Customer Service Representative For Account Ser.
Navy Federal Credit Union
Pensacola, FL
10.2017 - 11.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM systems to document interactions and track service requests efficiently.
- Trained new employees on customer service protocols and best practices for client engagement.
- Implemented process improvements that enhanced response times and customer satisfaction ratings.
Sales Associate
Target
Pensacola, FL
07.2015 - 10.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor and ensured merchandise was well-stocked and displayed.
- Trained new team members on store policies and customer service best practices.
- Implemented promotional displays, driving increased customer engagement and sales.
Sales Associate
Lowes Home Improvment
Irvine, CA
01.2010 - 04.2014
- Processed transactions efficiently while ensuring accuracy in cash handling procedures.
- Collaborated with management to develop strategies for improving customer satisfaction ratings.
- Analyzed inventory levels to assist in inventory management and replenishment processes.
- Led team initiatives focused on achieving sales targets and enhancing operational efficiency.
Education
High School Diploma -
Lakewood High School
Lakewood, CA06-2000
Associate of Arts - Interior Design
Brooks College
Long Beach, CA11-2012
Skills
- Architectural visualization
- Level design
- World-building
- Scene composition
- Adherence to high customer service standards
Timeline
Junior Environment Artist
Copias LLc
05.2024 - Current
Customer Service Representative For Account Ser.
Navy Federal Credit Union
10.2017 - 11.2023
Sales Associate
Target
07.2015 - 10.2017
Sales Associate
Lowes Home Improvment
01.2010 - 04.2014
Associate of Arts - Interior Design
Brooks College
High School Diploma -
Lakewood High School