Brooke Quarles

Assist clients who held High Yield Savings Accounts with their product information regarding fees, deposit requirements, Annual Percentage Yields, and Annual Percentage Rates. . Helped clients navigate their accounts using their online profile. Placed outbound calls to remind and assist client with funding their accounts. Helped process payments for customers with HOA fees.

• Answer between50 to80 calls per day to assist clients with questions about products, payments, online banking guidance and troubleshooting, balances, and general questions
• Processed billing disputes and fraud claims while issuing client replacement credit cards
• Document each call to ensure a clear record for clients to receive the best level of customer service
• Transferred and directed client to appropriate departments when needed
• Meet the standards of the job, such as quality standards, adherence to schedule, and AHT

• Answered inbound calls from clients regarding questions with accounts, payment processing, services and products
• Troubleshooted technical errors with website and mobile applications
• Transferred and directed clients to appropriate departments when needed
• Meet the standards of the job, such as quality standards, adherence to schedule, and AHT

• Receive and sort incoming inventory
• Wrapped items securely and made sure items were in good condition
• Packed items for shipping
• Sorted scanned and stacked inventory on pallets to ready for delivery
• Advocated for a team of10, walking them through orientation and safety procedures

• Answered between80 to100 calls per shift regarding customers banking needs
• Assisted customers with online banking support, balances, and transfers
• Performed upselling of banking products and services
• Meet the standards of the job, such as quality standards, adherence to schedule, and AHT
• Transferred and directed clients to appropriate departments when needed

• Answered between80 to100 calls per shift regarding customers banking needs
• Assisted customers with online banking support, balances, and transfers
• Performed upselling of banking products and services
• Meet the standards of the job, such as quality standards, adherence to schedule, and AHT
• Transferred and directed clients to appropriate departments when needed
• Assisted new hires with onboarding documentation, tour of the campus, and introduction to team leads