Brooke Rafferty
Mt. Washington,US
Summary
Results-oriented professional skilled in enhancing business performance through effective collaboration and adaptability. Leverages a strong work ethic to align processes with company objectives, driving growth and efficiency. Committed to delivering value and meeting organizational needs.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Surgery Scheduler
UofL Physicians
Louisville, Kentucky
06.2026 - Current
- Created and managed surgical schedules for multiple surgeons.
- Scheduled surgeries and managed appointment calendars for multiple surgical teams.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Coordinated patient communications and provided pre-operative instructions to ensure patients were well-informed and prepared.
- Maintained accurate patient records in electronic health record system to support seamless access to patient information.
- Monitored procedure availability and updated schedules to ensure continuity of patient care and minimize delays.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Ensured compliance with hospital policies and procedures regarding surgery scheduling.
- Adhered to HIPAA guidelines when handling confidential information.
Ophthalmic Technician/ Scribe
Ophthalmology Associates
01.2021 - Current
- Delivered direct patient care, conducted diagnostic tests, assisted with procedures, and coordinated scheduling to enhance patient experience
- Updated and maintained patient records with current medications, allergies, immunizations, family history, and test results to ensure accurate clinical information
- Managed clinic flow to ensure timely and courteous patient visits, contributing to a positive patient experience
- Oversaw patient flow to enhance visit efficiency and maintain a welcoming atmosphere.
- Streamlined instrument preparation and sterilization, ensuring procedures ran smoothly and supporting high-quality patient care.
Sales Associate
ATT
06.2020 - 12.2020
- Greeted customers warmly, providing tailored assistance to enhance shopping experience
- Addressed customer complaints and inquiries promptly, ensuring satisfaction and fostering loyalty
- Addressed customer complaints effectively and inquiries in a courteous and efficient manner.
Manager
Pizza King
Corydon, USA
04.2018 - 10.2019
- Directed daily restaurant operations, ensuring smooth service flow and driving substantial improvements in customer satisfaction.
- Monitored inventory levels and coordinated timely reordering to prevent shortages and ensure consistent kitchen productivity.
- Trained and mentored team members to foster a cooperative environment, leading to improved staff performance and morale.
- Provided attentive support to employees and customers, promptly addressing concerns to enhance loyalty and trust.
- Provided attentive support to employees and customers, addressing concerns promptly to strengthen loyalty and trust.
Education
Bachelors of Science -
Purdue University Global
West Lafayette, IN 10.2021 - 07.2024
Skills
- Scheduling Efficiency
- HIPAA compliance
- Clinical documentation
- Electronic Record Management
- Medical Terminology
- Patient Care
- Time Management
- Dispute resolution
- Problem Solving
- Analytical Thinking
- Detail-oriented
- Collaborative teamwork
- Management
- Rapid learner
- Customer relations
- Patient empathy
- Empathy
Timeline
Surgery Scheduler
UofL Physicians
06.2026 - Current
Bachelors of Science -
Purdue University Global
10.2021 - 07.2024
Ophthalmic Technician/ Scribe
Ophthalmology Associates
01.2021 - Current
Sales Associate
ATT
06.2020 - 12.2020
Manager
Pizza King
04.2018 - 10.2019