Brooke Ramirez
Ely,IA
Summary
Friendly cashier with experience working with people of diverse backgrounds. Fast learner with competencies in interpersonal communication, conflict resolution, and cash handling. Utilizes proven conflict de-escalation techniques to keep customers happy. Experience with commercial food preparation and filling customers' orders, while providing a pleasant and efficient experience.
Overview
19
19
years of professional experience
Work History
Stay at Home Mother
Self-employed
Mt. Pleasant, IA
06.2005 - Current
- General parent responsibilities, Time management, Cleaning of home, Meal preparation
Cashier
Caseys General Stores Inc
Solon, IA
02.2024 - 08.2024
- Provided excellent customer service by addressing customer inquiries and resolving complaints promptly.
- Checked identification for age-restricted purchases.
- Organized stock shelves near checkout areas to maintain neat appearance of store front.
- Followed all safety procedures when handling money and operating equipment such as cash registers.
- Maintained a clean and organized checkout area.
- Greeted customers warmly and asked if they had any questions about products or services.
- Counted cash drawers at the beginning of each shift to ensure accuracy in funds.
- Processed credit and debit card payments accurately and efficiently.
Cashier, Line Prep
Panera Bread
Iowa City, IA
08.2023 - 12.2023
- Cashier, customer service, prep work, making sandwiches, salads and soups
Cashier, Customer Service
Reif Oil
Mount Pleasant, IA
12.2022 - 06.2023
- Cashier, Cleaning, customer service
Assistant Store Manager
GPM Investments
Milwaukee, WI
07.2020 - 08.2022
- Daily paperwork, authorize and sign bank deposits, count safe, count down registers, store order, stocking, building merchandise displays, opening store, closing store, manage store when store manager is absent
Cashier
Pilot Flying J Travel Center
Mount Pleasant, IA
08.2019 - 02.2020
- Drive thru cashier, frontline cashier, dishes
Education
High School Diploma -
Wisdom Quest Education Center
Mount Pleasant, IA05.2005
Skills
- Cash handling
- Customer service excellence
- Training and development
- Process transactions
- Cash register operation
- Staff management
- Conflict resolution
- Team player
- Attention to detail
Timeline
Cashier
Caseys General Stores Inc
02.2024 - 08.2024
Cashier, Line Prep
Panera Bread
08.2023 - 12.2023
Cashier, Customer Service
Reif Oil
12.2022 - 06.2023
Assistant Store Manager
GPM Investments
07.2020 - 08.2022
Cashier
Pilot Flying J Travel Center
08.2019 - 02.2020
Stay at Home Mother
Self-employed
06.2005 - Current
High School Diploma -
Wisdom Quest Education Center
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