Brooke Rampy
Charlo,MT
Summary
Experienced with crisis management and emergency response. Utilizes advanced communication skills to maintain order and provide clear instructions. Strong understanding of multi-tasking and prioritizing calls to ensure efficient service and public safety.
Overview
21
21
years of professional experience
Work History
911 Dispatcher
Butte Silver Bow
02.2025 - 06.2025
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Shipping Coordinator
Rocky Mountain Twist
01.2024 - 02.2025
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
Various Positions
State of Montana
03.2016 - 08.2023
- Client Service Coordinator (11/2022-08/2023)
- Staffing Supervisor at Montana State Hospital (7/2020-5/2021)
- Social Service Aide at Montana State Hospital (3/2018-7/2020)
- Secretary Medical Records at Montana State Prison (3/2016-3/2018)
Dispatcher
Anaconda Deer Lodge County
01.2014 - 01.2016
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Dispatch, Fire, Security and Alarm Monitoring
Boeing
01.2004 - 01.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Education
Diploma -
Mary Star of the Sea High School
01.1997
Forensic Anthropology
University of Montana
07.2025
Certificate - undefined
MLEA Dispatch
01.2014
Military Police, Active, IFF and Reserve
U.S. Army
01.2005
Skills
- Proficient in managing multiple tasks
- Boeing second shift dispatch lead
- Coordinate various monitor setups
- Adaptability in customer interactions
- Experienced in managing document storage
- Adaptable in diverse work settings
- Strong focus on accuracy
- Informed decision-making aligned with regulations
- Works Well Under Pressure
- Critical thinking
- Computer skills
Timeline
911 Dispatcher
Butte Silver Bow
02.2025 - 06.2025
Shipping Coordinator
Rocky Mountain Twist
01.2024 - 02.2025
Various Positions
State of Montana
03.2016 - 08.2023
Dispatcher
Anaconda Deer Lodge County
01.2014 - 01.2016
Dispatch, Fire, Security and Alarm Monitoring
Boeing
01.2004 - 01.2013
Forensic Anthropology
University of Montana
Certificate - undefined
MLEA Dispatch
Military Police, Active, IFF and Reserve
U.S. Army
Diploma -
Mary Star of the Sea High School
Similar Profiles
Jacquelynn NagleJacquelynn Nagle
WIC CPA/Breastfeeding Peer Counselor Supervisor at Butte Silver-Bow CountyWIC CPA/Breastfeeding Peer Counselor Supervisor at Butte Silver-Bow County
Karson QuinnKarson Quinn
GIS Intern at Butte-Silver BowGIS Intern at Butte-Silver Bow
Kris MayesKris Mayes
IT Security Technician at City-County Of Butte Silver BowIT Security Technician at City-County Of Butte Silver Bow
Kristi JoachimKristi Joachim
Lead Ultrasound and Radiology Technologist at CSKTLead Ultrasound and Radiology Technologist at CSKT
Lorri O'NeillLorri O'Neill
PreK-5 Special EducationTeacher at Charlo School DistrictPreK-5 Special EducationTeacher at Charlo School District