Brooke Ray
Springdale,AR
Summary
Skilled customer service and sales professional with over 10 years of experience. Dedicated to giving the best customer experience with reliable product education, timely assistance and respectful conflict management. Possess in-depth knowledge of word-processing, computer technology, and social skills. Proven track record of achieving metric targets, increasing customer satisfaction, and resolving complex customer issues.
Overview
10
10
years of professional experience
Work History
Licensed Insurance Producer
Allstate Insurance
09.2018 - Current
- Expand our book of business by marketing, cold calling, email, referrals & cross-selling existing customers.
- Provide informed recommendations on appropriate insurance policies based on their individual needs.
- Complete office administration duties daily.
- Self motivated & independent when working remote.
- Attend continuing education courses and workshops to gain additional insurance industry knowledge.
Licensed Insurance Producer
Farmers Insurance
09.2017 - 09.2018
- Provided exceptional customer service to existing customers and prospects.
- Met or exceeded sales goals.
- Processing policy claims.
- Complete office administration duties on daily basis.
- Attend continuing education courses.
Jewelry Sales Associate
Rogers Jewelers
03.2017 - 02.2018
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Processed applications for lines of credit.
- Diamond Council of America (DCA) Certified.
- Worked to meet or exceed special targets for credit card applications, special donations and promotions.
Assistant Manager / Jewelry Consultant
Kay Jewelers
08.2013 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated employee schedules.
- Setting goals for my team and keeping up moral.
- Give extensive and thorough training to new hires.
- Process payroll.
- Process applications for lines of credit.
- Diamond Council of America (DCA) Certified.
Education
Business Administration
University Of Arkansas Fort Smith
Fort Smith, ARDiploma -
Van Buren High School
Van Buren, AR05.2012
Skills
- Excellent Verbal & Written Communication
- Time Management
- Office Administration
- Self motivated & Organized Remote Work
- Client Relationship Management
- Claims Processing
- InboundOutbound calling
Timeline
Licensed Insurance Producer
Allstate Insurance
09.2018 - Current
Licensed Insurance Producer
Farmers Insurance
09.2017 - 09.2018
Jewelry Sales Associate
Rogers Jewelers
03.2017 - 02.2018
Assistant Manager / Jewelry Consultant
Kay Jewelers
08.2013 - 03.2017
Business Administration
University Of Arkansas Fort Smith
Diploma -
Van Buren High School
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