Mara Tribbey

• Solicited, wrote and serviced insurance business in personal, some commercial, and flood.
• Worked directly with Shelter Insurance and brokerages regarding personal and commercial lines.
• Utilized property records for accurate cost estimators.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Provided coverage option information to assist clients in protecting assets.
• Provided comprehensive product knowledge and guidance to help clients on product selection.
• Created relationships with clients to identify and meet insurance needs and establish trust and rapport.
• Generated quotes and proposals for clients to match individual needs.
• Followed up promptly with interested clients to close sales.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Verified paperwork and entered data to keep records of personal and insurance information up to date.
• Answered incoming calls; scheduled and confirmed appointments.
• Processed payments and updated accounts to reflect balance changes.
• Processed charts and billed insurance daily along with processing monthly statements for patient balances.
• Managed customer complaints with billing and insurance issues.
• Pulled and organized documentation, making copies, and sending faxes.
• Communicated with outside offices to obtain records and transfer files as needed.
• Kept co-workers up to date on new or updated billing processes and assisted when needed.
• Prepared daily shift close reports and balanced cash drawer nightly.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
• Input customer data into reservation software and made immediate updates to reflect room changes.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Scheduled and confirmed reservations.
• Answered and directed incoming calls using multi-line telephone system.
• Prepared daily shift close reports and balanced cash register.
• Supervised housekeeping staff.
• Trained employees on software and answered employee technological questions.

• Promoted multiple times during my time at this employer

Human Resources

• Answered telephone and directed calls to appropriate people and department.
• Took and delivered messages for office staff.
• Assisted with planning upcoming events.
• Assisted with testing and hiring new personnel.
• Assisted HR director with new start-up programs.
• Entered and filed personnel data.

Seasonal Supervisor

• Assisted other customer service representatives with escalated calls and making corrections.

Customer Service Representative

• Assisted customers with choosing the correct arrangement for the occasion.
• Placed orders and helped customers with problems with orders.

• Taking calls for the Operations Manager and 4 other managers.
• Oversaw office inventory, ordered supplies for staff to complete their tasks by restocking supplies and submitting purchase orders.
• Maintained, inventoried, and ordered packing and shipping supplies.
• Maintained continuous communications with vendors.
• Created and maintained spreadsheets for workers daily progress and updated personnel reports.
• wrote and updated policies and procedures for the warehouse along with creating HTML documents.
• Kept up with weekly and monthly budgets including coding bills that were deadline sensitive.
• Daily data entry.