Traci Layne
Logan
Summary
Diligent Front End Manager with excellent communication and people skills, Resourceful problem solver, providing required resources to maximize efficiency and customer service. Excellent organizational and multitasking skills.
Overview
25
25
years of professional experience
Work History
Licensed Insurance Producer
Allstate Insurance
01.2022 - Current
- Utilized targeted email campaigns and cold calling to increase revenue.
- Provided coverage option information to assist clients in protecting assets.
- Maintained up-to-date records of client interactions, policy changes, and renewals in the agency management system.
- Educated clients on insurance policies and procedures.
- Built strong relationships with clients, leading to increased referrals and business growth.
Student Services Supervisor
Independence University
03.2010 - 08.2021
- Managed schedules and coordinated events for student services programs, ensuring timely delivery of essential information to participants.
- Oversaw the work of 42 team members with two team Leads in academic and IT Support.
- Reviewed daily reports in detail and resolved any identified discrepancies.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Childcare Provider
Self Employed
05.1999 - 06.2010
- Followed licensing guidelines and company standards to optimize daily care of children.
- Selected daily activities to reinforce learning and discovery and helped children develop personal interests.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Helped prepare preschool-aged children for kindergarten by introducing basic concepts such as, the alphabet, numbers, shapes and colors.
- Transformed home space into state-licensed daycare center, and successfully grew client base.
Education
High School Diploma -
Mountain Crest High School
Hyrum, UTSkills
- Client Relationship Management
- Customer Service
- Attention to Detail
- Microsoft Office
- Multitasking
- Team training and development
- Quick Learner
- Communication verbal and written
Timeline
Licensed Insurance Producer
Allstate Insurance
01.2022 - Current
Student Services Supervisor
Independence University
03.2010 - 08.2021
Childcare Provider
Self Employed
05.1999 - 06.2010
High School Diploma -
Mountain Crest High School
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