Community-focused professional with a strong background in volunteer initiatives. Dedicated to contributing to meaningful projects that enhance community well-being. Recognized for effective collaboration and adaptability in dynamic environments, ensuring successful teamwork and project outcomes. Known for reliability and commitment to fostering positive results through collaborative efforts.
Hi, I’m
Brooke Richards
Mexia
Summary
Overview
8
years of professional experience
Work History
Leaflet Distribution
Volunteer
06.2024 - 12.2024
Job overview
- Collaborated with a team to distribute informational leaflets to homes across the UK, ensuring targeted areas were covered efficiently.
- Demonstrated strong attention to detail by verifying accuracy of delivery addresses and completing tasks within set timelines.
- Enhanced communication and interpersonal skills while interacting with the local community.
- Contributed to the success of a grassroots marketing initiative, promoting local events and businesses.
Peak Performers
Temp Worker
05.2023 - 12.2023
Job overview
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
Marriott
Sales and Service
07.2022 - 04.2023
Job overview
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
Marriott
Sales and Service
07.2022 - 04.2023
Job overview
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
Self
Disability Recovery
08.2019 - 11.2021
Job overview
- I was recovering from a lifelong disability that became severely aggravated after a car accident until I was well enough to return to work
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Self
Disability Recovery
08.2019 - 11.2021
Job overview
- I was recovering from a lifelong disability that became severely aggravated after a car accident until I was well enough to return to work
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Walmart
Sales Associate
10.2016 - 07.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Walmart
Sales Associate
10.2016 - 07.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
eBay
Customer Service Representative
01.2017 - 09.2018
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
eBay
Customer Service Representative
01.2017 - 09.2018
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Liberty Hill High SchoolLiberty Hill, Texas
GED
05.2009
University Overview
- Relevant Coursework: Auto Tech & Criminal Justice
- Professional Development: Auto Tech
Skills
- Experienced Typist: 10 Years
- Strong Presentation Skills
- Over Ten Years of Microsoft Office Experience
- Proficient in Conflict Resolution
- Proficient in Detail Management
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
M.U.G Award for Positivity
M.U.G Award for Positivity
- Acknowledged by peers and management for fostering an inclusive, supportive, and upbeat work environment.
- Contributed to creating a welcoming atmosphere for customers, resulting in increased customer satisfaction and repeat business.
- Actively participated in team-building initiatives and supported colleagues through encouragement and problem-solving.
Timeline
Volunteer
Leaflet Distribution
06.2024 - 12.2024
Temp Worker
Peak Performers
05.2023 - 12.2023
Sales and Service
Marriott
07.2022 - 04.2023
Sales and Service
Marriott
07.2022 - 04.2023
Disability Recovery
Self
08.2019 - 11.2021
Disability Recovery
Self
08.2019 - 11.2021
Customer Service Representative
eBay
01.2017 - 09.2018
Customer Service Representative
eBay
01.2017 - 09.2018
Sales Associate
Walmart
10.2016 - 07.2019
Sales Associate
Walmart
10.2016 - 07.2019
Liberty Hill High School
GED
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