Laurie Burke
Joplin,USA
Summary
A highly organized and detail-oriented Receptionist with 20 years of experience providing exceptional customer service and administrative support. Proven ability to manage multiple tasks and meet time-sensitive deadlines, while restocking and ordering supplies and filling out paperwork. Skilled in answering phones, scheduling appointments, and completing other clerical and secretarial duties.
Knowledgeable with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Security Officer
Down Stream Casino
Quapaw, OK
02.2017 - 06.2017
- Patrolled premises to maintain safety for patrons and staff. Monitored surveillance systems and controlled access to restricted areas. Assisted with money transfers and responded to emergencies. Documented incidents and provided customer service. Enforced gaming regulations and maintained compliance. Required physical activity and strong communication skills, along with first aid/CPR certification.
Paraprofessional
SEK Interlocal #637
Pittsburg, KS
08.2015 - 02.2017
- Facilitated effective classroom management strategies and delivered tailored instruction to enhance student learning. Collaborated with educators to support students with special needs in small group settings. Oversaw student behavior to promote a secure and inclusive educational atmosphere.
Customer Service Associate
AT&T
Joplin, MO
03.2015 - 08.2015
- Handled high-volume customer support interactions, effectively resolving billing inquiries, technical issues, and service changes to enhance customer satisfaction and loyalty.
Customer Service Associate
Teleperformance
Joplin, MO
09.2014 - 03.2015
- Achieved high customer satisfaction by effectively managing inquiries and providing exceptional service. Enhanced customer retention through timely follow-ups and proactive problem resolution. Resolved equipment and system issues efficiently, contributing to improved operational performance. Supported customers in selecting the best pricing plans, resulting in increased contract conversions. Maintained confidentiality of customer information, ensuring trust and compliance. Delivered first-call resolution for customer issues, streamlining service processes. Accurately entered customer data into various software applications, improving data integrity. Resolved customer concerns with empathy, turning negative experiences into positive outcomes. Thrived in a collaborative, fast-paced environment, contributing to team success. Completed additional training to enhance service delivery skills. Fulfilled other duties as assigned, demonstrating flexibility and commitment.
911 Operator
JEFFERSON PARISH DEPARTMENT
Marrero, LA
01.1998 - 01.2001
- Achieved efficient management of public calls and complaints regarding crimes, fires, and emergencies through effective prioritization. Enhanced incident assessment by skillfully questioning callers to determine problem specifics. Streamlined information entry into the CAD system while promptly identifying suitable responders. Successfully dispatched personnel and equipment to emergency locations while maintaining clear radio communication. Optimized unit availability by consistently monitoring status charts and computer screens. Facilitated prompt investigation of complaints by broadcasting orders to police and emergency units in the vicinity. Determined necessary personnel and equipment for each incident, ensuring effective response. Maintained continuous communication with callers for real-time updates on ongoing situations and kept responding units informed. Recorded all radio transmissions meticulously, capturing time, duration, and messages. Provided accurate information to the public and efficiently referred callers to appropriate offices. Conducted thorough follow-ups and historical data searches to safeguard emergency personnel and citizens. Executed call taker duties by gathering comprehensive information from citizens requesting police or emergency services, processing this data in the CAD system, and offering relevant instructions.
Deputy
JEFFERSON PARISH DEPARTMENT
Marrero, LA
01.1998 - 01.2001
- Achieved community safety through effective foot and vehicle patrols. Responded promptly to public calls for assistance during incidents of criminal activity, domestic disputes, and public disorder. Managed road-related incidents, ensuring safety and compliance at collision scenes and during traffic enforcement. Delivered critical death and hospital notifications to families with sensitivity. Maintained order at public meetings, social events, and protests, contributing to community stability. Conducted thorough initial investigations, gathering evidence and statements while adhering to legal requirements. Interviewed suspects, victims, and witnesses, ensuring compliance with relevant legislation. Executed searches of individuals and properties to support investigations. Conducted arrests with a commitment to human rights and safety for all involved. Administered custody procedures effectively as the arresting officer. Collected and analyzed intelligence to drive community safety initiatives and crime reduction strategies. Prepared detailed crime reports and presented case files to senior officers, providing testimony in court and other hearings. Completed administrative tasks accurately and efficiently. Strengthened community relations by providing guidance on crime prevention and personal safety. Collaborated with team members and specialized departments to enhance overall effectiveness.
Assistant Office Manager
DAVID E. COLE LAW OFFICE
Marrero, LA
01.1989 - 01.1998
- Oversaw client care initiatives to maintain high-quality service standards. Directed data entry and bookkeeping operations while managing multi-line telephone communications. Led marketing and advertising strategies, organized company documentation, and executed bank deposits and year-end financial reconciliations.
Education
Bachelor's degree - Business Administration
Strayer University
Washington. DC06.2022
Skills
- CPR training experience
- Expert typist
- Proficient in office operations for 10 years
- Experienced in managing office environments
- Customer-focused phone skills
Certification
- CPR Certification
- March 2017 to Present
Timeline
Security Officer
Down Stream Casino
02.2017 - 06.2017
Paraprofessional
SEK Interlocal #637
08.2015 - 02.2017
Customer Service Associate
AT&T
03.2015 - 08.2015
Customer Service Associate
Teleperformance
09.2014 - 03.2015
911 Operator
JEFFERSON PARISH DEPARTMENT
01.1998 - 01.2001
Deputy
JEFFERSON PARISH DEPARTMENT
01.1998 - 01.2001
Assistant Office Manager
DAVID E. COLE LAW OFFICE
01.1989 - 01.1998
Bachelor's degree - Business Administration
Strayer University