Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Additional Information
Generic

Zaynab Smith

Rochester,USA

Summary

I am a detail-oriented individual who performs well in fast-paced and high-pressure environments. I have experience managing operations, working with clients, and supporting business functions in areas like real estate, Airbnb management, and business development.

Alongside my professional experience, I’ve worked with children in structured settings where I was responsible for their safety, supervision, and behavior management. These experiences have strengthened my ability to stay composed during stressful situations, think quickly, and make sound decisions when it matters most.

I am a strong communicator who can handle multiple responsibilities at once while staying organized and focused. I take pride in being dependable, adaptable, and solution-driven.

Overview

1
1
Certification
5
5
years of professional experience

Work History

General Manager

Sleepinggateway LLC
Charlotte, NC
04.2025 - Current

• Oversee day-to-day business operations, team coordination, and service delivery to ensure client satisfaction and operational efficiency
• Airbnb investment strategies, including property management support and short-term rental operations
• Develop and implement growth strategies, marketing initiatives, and process improvements to expand business reach and increase revenue
• Provide guidance to entrepreneurs and individuals on business setup and opportunities.

• Maintain accurate records, client documentation, and confidential information with attention to detail

• Handle high-volume phone, text, and email communication while maintaining professionalism and composure ( Involving within the properties )

Summer Camp Counselor

Camp Sequoia
PA
06.2023 - 07.2023

• Supervised and monitored groups of children of varying ages and needs, ensuring safety, structure, and appropriate behavior at all times
• Responded quickly to incidents and urgent situations, making calm, timely decisions to maintain safety and order
• Communicated clearly and effectively with staff and campers to provide instructions, resolve conflicts, and coordinate activities
• Managed multiple responsibilities simultaneously, including group supervision, scheduling activities, and handling unexpected situations
• Demonstrated strong situational awareness and attention to detail while monitoring group dynamics and individual needs
• Acted as a calm, reliable point of contact for children needing support, guidance, or intervention
• Used problem-solving and conflict-resolution skills to de-escalate situations and maintain a safe environment
• Served as a responsible authority figure, enforcing rules and maintaining compliance with camp policies

Retail Sales ( Fall Seasonal Position)

Disney
Orlando, FL
07.2022 - 12.2022
  • Creating the best customer service for our guest - making sales in deals with third party events at restaurant’s
  • Dealing with Counting money and negotiating price deals for Disney guest. Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales
  • Engaged in friendly conversation with customer for better engagement.
  • Fall Term ( Seasonal position)

Teacher Assistant

Children's Academy at Loch Haven
Orlando, FL
09.2021 - 09.2022
  • Oversaw students in classroom and common areas to monitor.
  • Enforcement on rules.
  • And support of the lead teacher.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Care giving for kids ages 4-12
  • Dealing with Kids with special needs .
  • Communicating with parents on daily bases .
  • Provided one-on-one and group-based learning support focused on students progress.
  • Completed daily reports. meal count sheets. and attendance logs.
  • Assisted in lessons, curriculum and homework planning
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension. and personal growth.
  • Kept students on-task with proactive behavior modification and positive reinforcement Strategies

Education

High school diploma -

Achievement House
06-2020

Skills

  • Professionalism
  • Property Management
  • Certificate in Holistic Integrative Health
  • CPR training experience
  • Social media outreach
  • Meeting agenda preparation
  • Microsoft Excel
  • Classroom management
  • Appointment scheduling
  • Event coordination
  • Administrative experience
  • Conflict management
  • Guest services
  • Client interaction via phone calls
  • Infant Care
  • Meeting scheduling
  • Tutoring
  • Hotel experience
  • Care coordination
  • Community outreach
  • Childcare
  • Phone etiquette
  • Teaching
  • Teamwork
  • Experience with children
  • Cash handling
  • Customer service
  • Patient monitoring
  • Business management
  • Greeting customers
  • Real estate studies
  • Windows
  • Calendar management
  • Graphic design
  • Presentation preparation
  • Time management
  • Math
  • Social media post writing
  • Excel
  • IOS
  • Attention to detail
  • Negotiation
  • Adobe Illustrator
  • Sales
  • Pricing
  • Organizational skills
  • Basic math
  • Hospitality
  • Caregiving
  • Classroom experience
  • Phone communication
  • Executive administrative support
  • Special needs
  • Computer operation
  • Microsoft Word
  • Typing
  • Computer skills
  • Patient care
  • Microsoft Office
  • Communication skills

Accomplishments

    Certification in Holistic and integrative Health

    Business Development

    Airbnb Operations

    Child Care Health Development

    CPR

Certification

  • Driver's License
  • CPR-2021 to 2023
  • First Aid Certification 2022-2023
  • Certification in Holistic and integrative Health

Languages

English - Fluent

Timeline

General Manager

Sleepinggateway LLC
04.2025 - Current

Summer Camp Counselor

Camp Sequoia
06.2023 - 07.2023

Retail Sales ( Fall Seasonal Position)

Disney
07.2022 - 12.2022

Teacher Assistant

Children's Academy at Loch Haven
09.2021 - 09.2022

High school diploma -

Achievement House

Additional Information

Authorized to work in the US for any employer