Brooke Richert
Baltimore ,Maryland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Store Manager
T-Mobile
05.2018 - Current
- Managed Multiple Stores
- Maintain a clean, safe and friendly environment
- Monthly reviews
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Created employee schedules to align coverage with forecasted demands.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Developed and implemented successful staff incentive programs to motivate employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Store Manager
Sprint
03.2016 - 05.2018
- Managed daily operations, administrative duties, scheduling, and sales
- Interviewed, hired, trained, and supervised new Sales Representatives
- Performed official money count every morning and night.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Front Line Supervisor
Chipotle Restaurant
09.2014 - 03.2016
- Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
- Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Accomplished staff results by communicating job expectations and planning, monitoring and appraising job results.
- Enforced safety policies and procedures to decrease potential employee injuries, reducing injuries Number%.
Education
High school diploma - General Studies
Aberdeen High School
Aberdeen, MD2014
Skills
- Multi-Unit Management Experience
- Store Management Experience
- Retail Management
- Recruiting
- Sales Management
- Supervising Experience
- Mentoring
- Merchandising
- Pricing
- Salesforce
- Planograms
- Upselling
- Negotiation
- Cash Handling
- Account Management
- Marketing
- Conflict Management
- Research
- Business Development
- Purchasing
- Leadership Experience
- Training & Development
- Sales Experience
- Cold Calling
- Microsoft Office
- Microsoft Word
- Organizational Skills
- Interviewing
- Retail Effectiveness
- Operational Efficiency
- Team Meetings
- Staff Recruitment
- Staff Relations
- Sales Promotion
- Profit and Loss Control
- Personnel Development
- Team Development
- Report Generation
- Customer Service Management
- Payroll Management
- Employee Training
- Loss Prevention
- Store Merchandising
- Retail Inventory Management
- Shift Scheduling
- Partnership Building
- Promotional Planning
- Operations Management
- Competitor Monitoring
- POS Systems
- Hourly Shift Management
- Strategic Thinker
- Bank and Safe Deposits
- Recruiting and Hiring
- Staff Management
- Friendly and Positive
- Problem-Solving
- Performance Reviews
- Time Management
- Goals and Performance
- Employee Motivation
- Sales Expertise
- Team Leadership
- Outstanding Communication Skills
- Multi-Unit Management Experience
- Marketing and Advertising
- Performance Monitoring and Evaluation
- Business Leadership
Accomplishments
- Exceeded monthly store sales goals 6 months in a row.
- Recruited 5 successful new managers within one year.
- Managed a store that exceeded company expectations in every category during the first and second quarter.
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Store Manager
T-Mobile
05.2018 - Current
Store Manager
Sprint
03.2016 - 05.2018
Front Line Supervisor
Chipotle Restaurant
09.2014 - 03.2016
High school diploma - General Studies
Aberdeen High School
Similar Profiles
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
Heather BradleyHeather Bradley
Sr. SDET at T-MobileSr. SDET at T-Mobile
Michael SedenoMichael Sedeno
Lead Retail Sales Associate at T-MobileLead Retail Sales Associate at T-Mobile
McQuiva L. GriffithMcQuiva L. Griffith
Executive Assistant at University of Maryland Medical SystemExecutive Assistant at University of Maryland Medical System