Brooke Ricker
Saginaw ,Michigan
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. I also spent many years as a quality-driven fast food worker offering several years of restaurant experience in high volume establishments. Well-versed in cleaning and sanitizing, clearing trash and preparing order. Committed to enhancing team success through flexibility and expertise in various areas.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
CSL Plasma
Saginaw, MI
09.2024 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Provided excellent customer service while interacting with patients.
- Maintained accurate records of collected specimens and test results.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
Manager
KFC Taco Bell
Bay City, MI
04.2017 - 08.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
Bakery
Sam's Club
Saginaw, MI
08.2021 - 07.2022
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Operated ovens and other equipment to bake products according to established recipes.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Rotated stock as needed to keep freshness intact.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Stocked shelves with freshly baked goods throughout the day as needed.
- Met with customers to discuss needed bakery items and take orders.
Education
High School Diploma -
Bay City Academy
Bay City, MI05-2020
Skills
- Data Entry
- Venipuncture
- Blood collection
- Patient Care
- HIPAA
- Patient support
- Specimen handling
- Aseptic Techniques
- Problem-solving abilities
- Schedule Preparation
- Staff Training and Development
- Staff Management
- Complex Problem-Solving
- Time Management
- Cash Handling
- Guest Services
- Complaint Handling
- Relationship Building
- Patient Flow Management
- Cleaning
- Customer Service
- Training and mentoring
- Positive Attitude
Certification
Phlebotomy Certification
Timeline
Phlebotomist
CSL Plasma
09.2024 - Current
Bakery
Sam's Club
08.2021 - 07.2022
Manager
KFC Taco Bell
04.2017 - 08.2024
High School Diploma -
Bay City Academy
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