Brooke Rivera
Oregon,OH
Summary
Field professional with comprehensive background in client relations and territory management. Known for driving operational success and achieving high client satisfaction through effective on-site evaluations. Proven ability to work collaboratively within teams and adapt to evolving project requirements while utilizing strong analytical and communication skills.
Overview
8
8
years of professional experience
Work History
Field Representative
Self-employeed
2023.10 - Current
- Manage Territory for Loss Control Surveys in Northwest Ohio and Southern Michigan.
- Establish strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Kept up-to-date on industry trends, enabling informed decision-making during client engagements.
- Enhance customer satisfaction by promptly addressing concerns and providing effective solutions.
- Educate clients on loss control measures, ensuring understanding of policies and risk management strategies.
- Maintain confidentiality and act with integrity.
Home Health Provider
Home Health Provider
2018.01 - 2025.01
- Checked vital signs on a daily basis and administered Ventilator Support and Trach Care.
- G-Tube maintenance and daily feeding with food pump.
- Knowledge of Federal/State /Local Programs- Medicaid, Waiver, IEP renewal.
- Manage Home Nursing, and Monthly Supply Order.
- Scheduled and coordinated medical appointments.
- Knowledge of Medical Terminology.
Strategic Account Specialist
School Specialty
2020.03 - 2023.04
- Developed targeted account strategies to align product offerings with customer needs and objectives.
- Maximized effectiveness using tools and resources: Salesforce, Highspot, Stratum to focus efforts on driving business and addressing white space opportunities.
- Increased eCommerce sales by 26%.
- Responsible for 45+ accounts throughout OH, Managing the entire sales cycle, from initial contact to closing the deal.
- Selling and promoting over 100,000 sales products.
- Conducted regular training sessions for clients on product features, improving user adoption rates.
- Facilitated quarterly business reviews with key accounts to assess performance and refine service delivery.
- Collaborated with marketing teams to create tailored promotional materials that address client-specific challenges.
Education
Bachelor's degree - Marketing/Management
University of Phoenix
Skills
- Goal-oriented mindset
- Customer relations
- Effective negotiation
- Route coordination
Timeline
Field Representative
Self-employeed
2023.10 - Current
Strategic Account Specialist
School Specialty
2020.03 - 2023.04
Home Health Provider
Home Health Provider
2018.01 - 2025.01
Bachelor's degree - Marketing/Management
University of Phoenix