Brooke Rodenberg
Fort Collins,CO
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
5
5
years of professional experience
Work History
Associate Community Manager
Landmark Properties
Fort Collins, CO
04.2023 - Current
- Created compelling visual assets for digital channels, increasing overall engagement with target audiences.
- Increased member retention by promptly addressing concerns and providing exceptional customer service.
- Built strong relationships with key influencers, promoting brand advocacy within the community.
- Implemented effective conflict resolution techniques when necessary, preserving a harmonious dynamic within the community space.
- Partnered with other departments to identify potential collaboration opportunities for engaging the broader audience base.
- Managed and moderated online forums to maintain a positive environment for members.
- Championed improvements in internal systems and processes that directly impacted customer satisfaction levels.
- Tracked emerging industry trends and competitor activity closely while recommending potential avenues for growth.
Community Ambassador
The Standard at Fort Collins
01.2022 - 04.2023
- Thoughtfully assist and communicate with 700+ residents
- Market and lease apartments to prospective residents
- Perform front desk duties
- Develop and distribute social media
- Demonstrate excellent customer service on the phone as well as in person
- Expert understanding of property management software Entrata.
Waitress
Marigold Cafe & Bakery
01.2019 - 01.2021
- Interacted with customers both at tables as well as at the front counter area
- Placed and assisted orders
- Answered and directed phone calls
- Manage the front of the restaurant including all bakery items.
Organization Assistant
Transportation Resource Services (TRS)
05.2020 - 08.2020
- Navigated through over 200 paper files and facilitated their placement in corresponding project portfolios
- Scanned all physical documents into PDF, and created and placed in virtual folders.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Education
Communication And Media Studies -
COLORADO STATE UNIVERSITY
05.2024
Skills
- Skilled Customer Service
- Organizational Communication
- Interpersonal Communication
- Problem Solving Skills
- Conflict Management
- Fast Learner
- Relationship Building
- Verbal and written communication
- File and Record Keeping
- Workload Management
References
- Brandon Barnett, Brandon.Barnett@thestandardftcollins.com
- Brad Rodenberg, VP | TRS, (303) 378-6238
- Ghassan Nehme, GM | Marigold Cafe & Bakery, (719) 330-5927
Timeline
Associate Community Manager
Landmark Properties
04.2023 - Current
Community Ambassador
The Standard at Fort Collins
01.2022 - 04.2023
Organization Assistant
Transportation Resource Services (TRS)
05.2020 - 08.2020
Waitress
Marigold Cafe & Bakery
01.2019 - 01.2021
Communication And Media Studies -
COLORADO STATE UNIVERSITY