Brooke Romanski
Norwich,CT
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and streamlined service at Norwich Bowling And Entertainment Center by leveraging exceptional customer service and adeptness at POS system operation. My strong work ethic and ability to foster guest engagement led to significant improvements in service efficiency and dining experience.
Overview
2
2
years of professional experience
Work History
Front Desk/Server
Norwich Bowling And Entertainment Center
11.2022 - 08.2024
- Managed multiple cash drawers
- Maintained positive interactions with customers
- Responsible for planning and hosting private parties
- Managed different waitlists
- Made sure food and drink were served promptly
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
06.2024
- Charter Oak Community Giving Scholarship Recipient
- Presidential Merit Scholarship Recipient
- 2024 Edward Rice Scholarship Fund Scholarship Recipient
- Thermos Employees Activity Association of Norwich Scholarship Recipient
- Honor Roll [2021-2022]
- Honor Roll [2022-2023]
- Honor Roll [2023-2024]
- Completed AP course in Biology
- Completed a Uconn ECE course in Sociology
- Completed a Uconn ECE course in Economics
- Completed a Uconn ECE course in US History
- 3.75 GPA
- National Honors Society Member
- French Club Member
- Photography Club Member
- summa cum laude graduate
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Food Running
- Service prioritization
- Order Accuracy
Timeline
Front Desk/Server - Norwich Bowling And Entertainment Center
11.2022 - 08.2024
Norwich Free Academy - High School Diploma,
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