Madison Dick
Gilbert,AZ
Summary
Dynamic and detail-oriented professional with a strong work ethic and exceptional customer service skills, honed at Altitude Trampoline Park and Raising Cane's Restaurants. Excelled in multitasking and organization, significantly improving service quality and staff performance. Proficient in handling credit and cash payments, demonstrating a reliable and positive approach to customer interactions. Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk/Server
Altitude Trampoline Park
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed reservations and meetings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Organized, maintained and updated information in computer databases.
- Collected payments, processed transactions and updated relevant records.
Cashier/Crew Trainer
Raising Cane's Restaurants
09.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Mesquite High School
Gilbert, AZ05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Credit and cash payments
- Phone and email etiquette
- Detail-oriented
- Office organization
- Guest registration
- Multitasking and organization
- Positive and professional
- Reliable and responsible
Timeline
Front Desk/Server
Altitude Trampoline Park
02.2024 - Current
Cashier/Crew Trainer
Raising Cane's Restaurants
09.2022 - 09.2023
High School Diploma -
Mesquite High School
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