Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Brooke Ropp

Muskegon,MI

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and creating a pleasant work environment. Pays close attention to detail and works well under pressure. Possesses the ability to learn and adapt quickly. Has a passion for coaching and developing associates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Sales Manager

Ulta Beauty Inc.
06.2023 - Current
  • Handles customer relations issues, enabling quick resolution, and client satisfaction.
  • Coach and develop sales associates, assisting with individual selling efforts and helping sales representatives reach targets.
  • Identify, hire and train highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Controls payroll hours.
  • Organizes promotional events and interacts with guests to increase sales volume.
  • Meets sales, loyalty, and credit goals.
  • Utilizes metrics to assess businesses strengths and areas of weakness.
  • Utilizes metrics to create and implement plans to improve areas of weakness.
  • Educates guests and creates enjoyable experiences.
  • Demonstrates products to show potential customers benefits and advantages and encourage purchases.

Managing Partner

3rd Base Smoke Shop
05.2015 - 08.2023
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Established and cultivated solid business relationships with new or existing customers.
  • Established and implemented business procedures and process improvements.
  • Analyzed and presented financial standings and cost effectiveness to other partners and investors.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Verified timekeeping records and handled any discrepancies with employees.

Assistant Manager & Bartender

Racquets Grill
09.2013 - 02.2020
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School/Equivalent -

Reeths-Puffer High School
Muskegon, MI
2011

Skills

  • Management
  • Coaching and Developing
  • Analyzing Metrics
  • Background in Sales
  • Extensive Customer Service Background
  • Knowledge of Food Safety and Liquor Laws
  • Time Management
  • Working Under Pressure
  • Verbal and Written Communication
  • Product and Service Management
  • Team Oversight
  • Goals and Performance
  • Cash Management

Timeline

Sales Manager

Ulta Beauty Inc.
06.2023 - Current

Managing Partner

3rd Base Smoke Shop
05.2015 - 08.2023

Assistant Manager & Bartender

Racquets Grill
09.2013 - 02.2020

High School/Equivalent -

Reeths-Puffer High School

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Brooke Ropp