Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

BROOKE SANTAGATO

St. Augustine

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Data Analyst and Development Engineer

Zimmer Biomet
Jacksonville
09.2021 - Current
  • Maintained detailed spreadsheets for tracking and data entry related to custom case analysis.
  • Collaborated with cross-functional teams to enhance data management and improve documentation processes.
  • Streamlined documentation creation by assisting team members with best practices and resources.
  • Coordinated efforts to track and facilitate necessary changes through detailed spreadsheet management.

Server

Ford's Garage
St. Augustine
06.2021 - 10.2021
  • Prioritized customer experience.
  • Managed multiple tables simultaneously during peak hours without compromising service quality.
  • Consistently arrived on time to all shifts and ensured all duties were completed promptly, contributing to a reliable and cohesive team environment.

Development Coordinator

The Newman Idea
New Orleans
03.2020 - 03.2021
  • Organized donor spreadsheets and coordinated mass mailings while meeting tight deadlines.
  • Conducted cold calls and sent emails to potential donors for engagement.
  • Composed grant proposals and fundraising newsletters to secure funding for non-profit organizations.
  • Raised approximately $30,000 in funds during 2020-2021 financial year.

Server

Casa Maya Grill
Saint Augustine
06.2020 - 08.2020
  • Delivered exceptional service to approximately 100 customers each shift in a dynamic environment.
  • Consistently boosted sales through expert recommendations of upscale dishes and pairings.
  • Oversaw management of 8 tables, primarily with large parties, ensuring guest satisfaction remained high.

Education

Masters of Science - Biomedical Engineering

Tulane University, School of Science and Engineering
New Orleans, LA
05.2021

Bachelor of Science - Biomedical Engineering

Tulane University, School of Science and Engineering
New Orleans, LA
05.2020

Skills

  • Exceptional customer service skills
  • Verbal and Written Communication
  • Data entry
  • Customer service
  • Sales enhancement
  • Problem solving
  • Effective communication

Affiliations

  • Experienced equestrian; Western Fashion Fan; Passionate painter and potter; Enjoy camping, hiking, and white-water rafting

Timeline

Data Analyst and Development Engineer

Zimmer Biomet
09.2021 - Current

Server

Ford's Garage
06.2021 - 10.2021

Server

Casa Maya Grill
06.2020 - 08.2020

Development Coordinator

The Newman Idea
03.2020 - 03.2021

Masters of Science - Biomedical Engineering

Tulane University, School of Science and Engineering

Bachelor of Science - Biomedical Engineering

Tulane University, School of Science and Engineering

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