Brooke Scott
Houston,TX
Summary
Over 15 years of retail management experience in discount, large and small box, specialty and multi- unit . Currently managing 14.5 million dollar training store for a large retailer. My store has received the Presidents Club award 2 years in a row, for consistently exceeding operational excellence Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Dedicated retail manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Store Manager
TJX Companies, Marshalls
Humble, TX
06.2024 - Current
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Performed thorough cash audits and deposit investigations.
- Monitored paperwork procedures to prevent error-related losses.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Completed incident reports and activity logs for accurate, current records.
- Trained all new executives and asset protection personnel.
- Supported development of program materials to advance inclusion and diversity awareness, learning and action planning.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Structured compensation and benefits according to market conditions and budget demands.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Fostered positive work environment through comprehensive employee relations program.
ASSISTANT MANAGER
MARSHALLS
06.2016 - 06.2024
- Directed on-boarding process, training and development, and investigation and resolution of all employee relation issues
- Used ATS (Applicant Tracking System), Oracle (Peoplesoft), and Kronos daily for recruiting, Onboarding, and payroll
- Ensure all policies and procedures and in compliance with company polices
- Reduced turnover rate from %13 to %8 last year, by increasing the interview effectiveness of management team
- Oversee full life cycle of recruiting for the store
- Partnered with store manager to lead efforts in developing and maintaining positive employee relations/ practices.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Developed processes to save on costs and prevent losses.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
STORE MANAGER
STRIDERITE
10.2012 - 06.2016
- Responsible for heavy recruiting for multiple store in my district
- Team leader for the recruiting and onboarding process for the district
- Implemented new process for new hire training to create a seamless process for our new associates to create a more efficient transition into their new position
- Worked closed with all store managers to ensure they were fully staffed, and they were following company guidelines and keeping their turnover with %10-%20
- Ensured my store and all the other stores in the district were with budget and making sales quarterly
- As a district we were up% 7.3 the first year I was there, and all store meet their P &L for the year
- Ensured all employee files and document followed company and state guidelines
- Oversaw full life cycle of recruiting for all stores.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
AAS - BUINESS MANAGMENT
HOUSTON COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
Scarborough High School
Skills
- Kronos
- Talent Acquisition
- ATS
- Oracle
- Managing the candidate sourcing and selection process
- Microsoft office
- Excel
- Word
- Power point
- Access
- Most HRIS
- ICIMS
- Financial Statements
- Staff Management
- Google Drive
- Performance Tracking and Evaluations
- Retail Space Planning
- Recruiting and Interviewing
- Business Management Principles
- Customer Relationship Management
- Time Management
- Training
- Health and Safety Regulations
- Human Resource Management
- Business Growth Initiatives
- Process Development and Streamlining
- Payroll Administration and Timekeeping
- Recycling and Conservation
- Knowledge of Performance Tracking
- Outstanding Communication Skills
- Expense Tracking
- Desktops, Laptops and Mobile Devices
- Management Training
- Succession planning
Accomplishments
Awards
President’s club 2 years in a row, recognized for outstanding operational excellence.
Fiscal year 22
Fiscal year 23
Timeline
Store Manager
TJX Companies, Marshalls
06.2024 - Current
ASSISTANT MANAGER
MARSHALLS
06.2016 - 06.2024
STORE MANAGER
STRIDERITE
10.2012 - 06.2016
AAS - BUINESS MANAGMENT
HOUSTON COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
Scarborough High School