Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Timeline
Generic

Brooke Shastachuk

Fort Gratiot,MI

Summary

A highly motivated individual with expertise in customer service. Skilled in resolving customer complaints. Aims to provide an excellent customer experience.

Overview

3
3
years of professional experience

Work History

Fulfillment Expert

Target
11.2023 - Current
  • Ensures that customer orders are filled in a timely manner with accuracy and excellence
  • Monitors workload and enlists help to ensure that all orders are picked preceding deadlines
  • Collaborates with management and other team members to ensure that daily deadlines and goals are met
  • Properly preparing and packaging outgoing orders for shipment
  • Assists logistics drivers in package pickups.

Senior Customer Service Manager

Hobby Lobby
05.2021 - 10.2023
  • Manage team of 10+ individuals to provide excellent customer service
  • Effectively supervised day to day front end operations
  • Train and mentor cashiers and customer service managers
  • Assist store guests with all concerns, including replacements, refunds, and returns
  • Fulfill and exceed customer satisfaction goals in a consistent manner
  • Develop and manage the daily schedule of 10+ individuals
  • Order and account for freight to ensure correct inventory levels
  • Facilitate and organize a structured work environment.

Education

Some College (No Degree) - General Studies

Macomb Community College
Clinton Township, MI

Diploma -

Collaborative Learning Academy
05.2020

Skills

  • Customer service
  • Supervising and managing
  • Resolving problems
  • Time management
  • Effectively communicating with others
  • Detail Oriented
  • Customer Relationships

Awards

  • Honor roll student 2017-2020
  • 3.97 GPA
  • Cecchetti exams given by the Cecchetti Council of America: passed grades 1-5
  • Accepted into Texas Ballet Theater’ summer intensive program
  • Accepted into American Ballet Theater Summer Intensive program
  • Casted for a solo in the classical ballet, Coppelia, instructed and directed by Lauren Anderson

Volunteer Experience

  • Grace Christian Church, Sterling Heights, 11/2013, Outreach Volunteer, Duties were to help serve food and clean up after event
  • Oakmont and Cherrywood Nursing Home Outreach, Sterling Heights, 2013, 2018, Performed classical ballet and modern pieces., Presented handmade cards of encouragement to the elderly that were present

Timeline

Fulfillment Expert

Target
11.2023 - Current

Senior Customer Service Manager

Hobby Lobby
05.2021 - 10.2023

Some College (No Degree) - General Studies

Macomb Community College

Diploma -

Collaborative Learning Academy

Similar Profiles

CREATE PROFILE
Brooke Shastachuk