Brooke Shelby
st petersburg
Summary
Dynamic pet stylist with a proven track record at Petsmart, excelling in personalized grooming services and exceptional customer care. Leveraging strong communication skills and product knowledge, I enhance client satisfaction while ensuring hygiene and safety. Adept at adapting techniques to various breeds, I foster a stress-free environment for pets during grooming sessions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pet Stylist
Petsmart
05.2024 - Current
- Groomed pets using clippers, shears, and grooming tools to maintain breed standards.
- Provided exceptional customer service, ensuring client satisfaction with grooming services.
- Assisted in educating pet owners on proper grooming techniques and pet care practices.
- Maintained cleanliness and organization of grooming area to ensure safety and efficiency.
- Handled various breeds and temperaments, adapting techniques to meet individual needs.
- Monitored pet behavior during grooming sessions, ensuring comfort and reducing stress levels.
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
Daycare/Pet Bather
J.Tails
03.2023 - 05.2024
- Bathed and groomed pets, ensuring comfort and safety during all procedures.
- Maintained cleanliness of grooming area and equipment to uphold hygiene standards.
- Assisted in managing appointment schedules, optimizing workflow efficiency for maximum service delivery.
- Communicated effectively with pet owners, providing care instructions and addressing concerns promptly.
- Trained new staff on grooming processes and safety protocols to enhance team performance.
Equine Manager
Sidekick Stables
08.2018 - 03.2023
- Oversaw daily care and management of equine facilities, ensuring optimal health and well-being of horses.
- Developed training programs for staff to enhance equine handling techniques and operational efficiency.
- Implemented safety protocols to maintain a secure environment for both staff and animals.
- Coordinated feeding schedules and nutritional plans tailored to individual horse needs.
- Established relationships with veterinarians and farriers to ensure comprehensive care for all equines.
- Maintained accurate records of each horse''s medical history, vaccinations, farrier visits, and other pertinent information.
- Provided exceptional care for injured or ill equines by monitoring their recovery progress closely and adjusting treatment plans accordingly.
Education
Associate of Science - Veterinary Assisting
Richard O Jacobson Technical Highschool
Seminole, FL12-2022
Skills
- Strong communication skills
- Patience and empathy
- Hygiene and cleanliness
- Animal behavior
- Physical stamina and strength
- Maintaining client records
- Product knowledge expertise
- Basic animal first aid
- Creative styling
- Safe equipment usage
Certification
Veterinary assisting certification
Petsmart Grooming Academy Certification
Timeline
Pet Stylist
Petsmart
05.2024 - Current
Daycare/Pet Bather
J.Tails
03.2023 - 05.2024
Equine Manager
Sidekick Stables
08.2018 - 03.2023
Associate of Science - Veterinary Assisting
Richard O Jacobson Technical Highschool
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