Brooke Shipley
Atlanta,GA
Summary
Licensed Esthetician who is passionate about all things skincare and helping clients become the happiest in their own skin. Dedicated to helping clients achieve their skincare goals with personalized treatments and using the latest industry techniques and products. Strong communicator with a commitment to providing results-driven treatments and positive experiences. Seeking a dynamic role in a progressive spa where I can build client relationships and contribute to a positive and professional atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator / Social Media
The Ageless Center
11.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their experience.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and providers, ensuring timely responses to inquiries and concerns.
- Acted as a knowledgeable resource for patients seeking information on services provided.
- Posted content on social media platforms weekly.
- Created and reformatted content across various social media platforms.
- Utilized social media outlets to connect directly with public.
- Enhanced customer engagement through social media content creation.
Patient Care Coordinator
Kalos Facial Plastic Surgery
10.2021 - 11.2022
- Lead the PCC team in New Patient conversions - from first call to surgeries scheduled.
- Provided detailed notes for the surgeon and patients after consultations, followups, and appointment.
- Improved patient care outcomes with meticulous follow-up on treatment plans.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
Education
Licensed Esthetician -
The Skin Institute of Atlanta
Atlanta02-2025
Bachelor of Science - Marketing
Georgia State University
Atlanta, GA06-2014
Skills
- Skin Analysis
- Product Knowledge
- Customer Service
- Patient Communication
- HIPAA Compliance
- Patient Relations
- Hydrafacial
- SkinPen Microneedling
- Sanitation Protocols
- Dermaplaning
- Glo2 Facial
Certification
- SkinPen
- HydraFacial
Timeline
Patient Care Coordinator / Social Media
The Ageless Center
11.2022 - Current
Patient Care Coordinator
Kalos Facial Plastic Surgery
10.2021 - 11.2022
Licensed Esthetician -
The Skin Institute of Atlanta
Bachelor of Science - Marketing
Georgia State University
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