Brooke Shotwell
Little Hocking
Summary
Resourceful Club Coordinator adept at completing tasks efficiently and productively. Possess strong organizational, event planning, and membership management skills crucial for successful club operations. Excel in communication, teamwork, and problem-solving to enhance member satisfaction and engagement.
Overview
22
22
years of professional experience
2003
2003
years of post-secondary education
Work History
Comfort Club Coordinator
Groggs Home Services
Parkersburg
06.2022 - Current
- Manage and maintain a portfolio of approximately 6,200 customer accounts, ensuring consistent enrollment in annual HVAC and plumbing maintenance programs. Coordinate incoming service requests, schedule appointments, and provide in-office support. Apply advanced customer-service strategies through Power SellingPros training to strengthen retention, improve workflow efficiency, and enhance the customer experience.
President
Lubeck Elementary PTA
Parkersburg
08.2018 - 06.2020
- Elected volunteer leader responsible for budgeting, fundraising initiatives, event planning, and volunteer coordination. Collaborated with school administration to support academic programs and student initiatives while fostering strong engagement between parents, faculty, and staff.
Assistant General Manager
Wingate by Wyndham Hotel
Vienna
06.2008 - 11.2011
- Supported daily hotel operations including staff supervision, guest relations, accounts payable/receivable,scheduling, and facility oversight. Demonstrated strong problem-solving and adaptability to ensure exceptionalguest satisfaction.
Store Manager
Steve and Barry’s
Parkersburg
10.2003 - 01.2008
- Oversaw store operations including employee supervision, customer service management, inventory control,shipping/receiving, and store presentation while maintaining operational efficiency.
Education
Warren High School
Vincent, OHSkills
- Customer service
- Time management
- Communications
- Leadership
- Computer literacy
- Microsoft Excel
- Microsoft Word
- Guest services
References
Tim Hanlon 304-834-0826
Nick Clegg 304-488-6251
Darrel Miller 304-615-5908
Timeline
Comfort Club Coordinator
Groggs Home Services
06.2022 - Current
President
Lubeck Elementary PTA
08.2018 - 06.2020
Assistant General Manager
Wingate by Wyndham Hotel
06.2008 - 11.2011
Store Manager
Steve and Barry’s
10.2003 - 01.2008
Warren High School