Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Brooke Shotwell

Brooke Shotwell

Little Hocking

Summary

Resourceful Club Coordinator adept at completing tasks efficiently and productively. Possess strong organizational, event planning, and membership management skills crucial for successful club operations. Excel in communication, teamwork, and problem-solving to enhance member satisfaction and engagement.

Overview

22
22
years of professional experience
2003
2003
years of post-secondary education

Work History

Comfort Club Coordinator

Groggs Home Services
Parkersburg
06.2022 - Current
  • Manage and maintain a portfolio of approximately 6,200 customer accounts, ensuring consistent enrollment in annual HVAC and plumbing maintenance programs. Coordinate incoming service requests, schedule appointments, and provide in-office support. Apply advanced customer-service strategies through Power SellingPros training to strengthen retention, improve workflow efficiency, and enhance the customer experience.

President

Lubeck Elementary PTA
Parkersburg
08.2018 - 06.2020
  • Elected volunteer leader responsible for budgeting, fundraising initiatives, event planning, and volunteer coordination. Collaborated with school administration to support academic programs and student initiatives while fostering strong engagement between parents, faculty, and staff.

Assistant General Manager

Wingate by Wyndham Hotel
Vienna
06.2008 - 11.2011
  • Supported daily hotel operations including staff supervision, guest relations, accounts payable/receivable,scheduling, and facility oversight. Demonstrated strong problem-solving and adaptability to ensure exceptionalguest satisfaction.

Store Manager

Steve and Barry’s
Parkersburg
10.2003 - 01.2008
  • Oversaw store operations including employee supervision, customer service management, inventory control,shipping/receiving, and store presentation while maintaining operational efficiency.

Education

Warren High School
Vincent, OH

Skills

  • Customer service
  • Time management
  • Communications
  • Leadership
  • Computer literacy
  • Microsoft Excel
  • Microsoft Word
  • Guest services

References

Tim Hanlon 304-834-0826

Nick Clegg 304-488-6251

Darrel Miller 304-615-5908

Timeline

Comfort Club Coordinator

Groggs Home Services
06.2022 - Current

President

Lubeck Elementary PTA
08.2018 - 06.2020

Assistant General Manager

Wingate by Wyndham Hotel
06.2008 - 11.2011

Store Manager

Steve and Barry’s
10.2003 - 01.2008

Warren High School
Brooke Shotwell