Brooke Showers
Birmingham,AL
Summary
Customer service professional with proven track record in assisting clients and enhancing their experience. Known for reliability, adaptability, and collaborative approach in achieving team goals. Proficient in navigating various customer service platforms and maintaining positive attitude under pressure.
Overview
11
11
years of professional experience
Work History
Vault Teller
Alatrust Credit Union
08.2023 - Current
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Assisted in the successful completion of internal and external audits through meticulous record-keeping and thorough preparation of required documentation.
Front End Cashier
Walmart
Birmingham, AL
04.2023 - 08.2023
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with inquiries and product location to enhance shopping
- Resolved customer complaints effectively, fostering positive relationships and repeat visits.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
Grill Cook
Morrison Healthcare
Birmingham, AL
04.2017 - 04.2023
- Monitored food safety standards to maintain compliance with health regulations and enhance kitchen hygiene.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Restocked and rotated food items according to expiry dates to minimize waste.
Front End Coordinator
Party City
Birmingham
08.2015 - 04.2017
- Developed strong relationships with repeat customers, ensuring their needs were met consistently to encourage loyalty.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Engaged customers by offering to help find needed merchandise.
- Provided expert service when greeting customers, answering phone calls and handling issues.
Education
High School Diploma -
Woodlawn High School
Birmingham, AL05.2015
Skills
- Positive attitude
- Honest and dependable
- Exceptional customer service
- Multitasking Abilities
- Excellent communication
Timeline
Vault Teller
Alatrust Credit Union
08.2023 - Current
Front End Cashier
Walmart
04.2023 - 08.2023
Grill Cook
Morrison Healthcare
04.2017 - 04.2023
Front End Coordinator
Party City
08.2015 - 04.2017
High School Diploma -
Woodlawn High School